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    Bilingual Records and Research Agent - Montreal, Canada - Mintz Global Screening

    Mintz Global Screening
    Mintz Global Screening Montreal, Canada

    3 days ago

    Default job background
    Full time
    Description

    Position: Bilingual Records and Research Agent

    Reporting to the Manager of Records, Research & Pension Services, the Bilingual Records and Research Agent is responsible for the daily processing of records from both the Operations team as well as cases assigned directly to the Record & Research team. The agent must ensure that all requests and records are treated with the provisions and procedures of the company. Requests may include but not limited to: ordering of U.S. and International checks (including SSN, Criminal (all levels), MVR's, credit records, and driving records). The Records & Research Agent is responsible for completing requests and ensuring that they are provided in a timely fashion. Other requests for Records & Research may include: Bankruptcy, Litigation, Judgement, Tax Liens, PPSA and Criminal History searches.

    Responsibilities:

    Based on their role, the Bilingual Records and Research Agent shall:

  • Be responsible for the efficient and continuous accuracy when requesting searches writing reports and entering search requests
  • Ensure that their Manager is aware of all situations that may have an impact on customers or the functioning of daily operations in order to find possible solutions
  • Understand and apply the Escalation Policy if necessary
  • Maintain and provide excellent customer service and customer attitudes among all staff
  • Report the results of verifications to customers using the established procedure offer other methods of research if required
  • Ensure the quality of our services and presentation of our reports
  • Must be able to transmit information obtained in professional and understandable written reports that comply with company policies
  • Clearly understand the nature and limits (legal and fiscal) of the mandate
  • Have on hand the necessary consent documents for the requested verifications
  • Carry out verification work using the tools at your disposal and stay up to date with new services and new procedures that are implemented
  • Meet deadlines for requests for services from customers
  • Ensure compliance with the company standards of privacy and security
  • Work with team members to ensure excellent customer service
  • Perform other duties that may be assigned by one of their supervisors.

    • Required Qualifications:

    Knowledge and Education

  • Degree of a college/high school recognized in Canada
  • Must be Bilingual (English and French)
  • Typing ability (minimum typing speed)

    • Experience, Skills and Abilities

  • A minimum of one (1) year of experience in customer service
  • Excellent computer skills, web, conventional database
  • Ability to provide superior customer service
  • Exceptional Attention to Detail, Organization and Time Management
  • Capacity to communicate clearly
  • Aptitude to work both in team and individually
  • Ability to work in a changing environment.

    • By joining our team you will enjoy:

  • Working with a collaborative and diverse team
  • Opportunities to grow within your team and the organization
  • Personal days off
  • Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
  • Telemedicine services for you and your family
  • Collective RRSP with employer match.
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