Jobs
>
Markham

    Enterprise Technical Support Engineer - Markham, Canada - Lenovo

    Lenovo
    Lenovo Markham, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Description and Requirements

    The Infrastructure Solutions Group (ISG) Technical Support Engineer is a critical member of the Lenovo Services Delivery team. We're looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will be a part of an award-winning support team that provides Azure customers the highest level of support while working on an industry-leading product

    What you'll be doing:

    ·Research, troubleshoot and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.

    ·Document all technical inquiries and develop content for knowledge base.

    ·Support key internal initiatives involving pre-release testing, validation and documentation.

    ·Provide highly technical end-user support to clients via telephone, chat and ticketing system.

    ·Resolve complex, collaborative calls working with Level 3 teams and Software development teams,
    Provide knowledge transfer and informal training to clients and co-workers.

    ·Serve as the primary point of contact for ISG's Microsoft Premier Support for software, and overall problem resolution responsible for end-to-end case management.

    Basic Qualifications

    ·3+ year of experience in technical support in below Windows-based products.

    oMS Windows Server Software

    oMicrosoft Azure Stack HCI Software

    oMicrosoft Azure Stack Hub Software

    oMicrosoft Azure Kubernetes Services

    Preferred Qualifications:

    ·3+ years of experience in at least one major virtualization platform such as Hyper-V, VMWare, KVM, AHV, XenServer, etc. Any certificate in these technologies would be a plus.

    oKnowledge of snapshotting, replication, High Availability and Disaster Recovery concepts are crucial

    oKnowledge or experience of Public cloud platforms such as AWS or Azure is also great

    ·3+ years of experience in Technical Support and Ticketing Software Skills

    oYou should be familiar with ticketing platforms like Jira, Dynamic365, Salesforce, etc.

    oExperienced in engaging with customers and peers in a technical and professional environment.

    oGood communication and soft skills.

    oExcellent verbal and written language skills, customer issue handling, and communications skills are essential to this position. Candidates may undergo a detailed interview process consisting of technical scenarios, customer skill vetting, as well as role play interviewing and hands-on problem recreation and problem resolution testing.

    ·Experience with Storage Area Networks and Storage technologies.

    oiSCSI, NFS, CIFS are all integral to our platform. Understanding the differences and use-cases, as well as having the experience to effectively work with these technologies, is very useful.

    ·Experience working with Enterprise-grade Data Center hardware

    oKnowledge or experience of datacenter procedures, practices, and equipment can help our customers and peers nail down those pesky install issues

    oHyperconverged platforms are best.

    ·Server remote management experience

    oSuch as XClarity Controller, IMM, ILO, BMC, U38, etc.

    ·Ability to write and interpret common scripting languages.

    oBash, Python, and PowerShell are most used, but any solid coding experience is useful.

    The base salary range budgeted for this position is $75,000 - $100,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at

    In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/26/2024 – this applies to both internal and external candidates.

    Additional Locations : * United States of America - New York - New York * United States of America - Illinois - Chicago * United States of America - Georgia - Atlanta * United States of America - Minnesota - Minneapolis * United States of America - North Carolina - Raleigh * United States of America - North Carolina - Durham * Canada - Ontario (Mobile) - Markham * United States of America - North Carolina - Morrisville * United States of America - Minnesota - Austin * United States of America - Georgia - Dallas * United States of America - Florida - Florida City * Canada, * United States of America * Canada - British Columbia (Mobile) , * Canada - Ontario (Mobile) , * United States of America - Alabama , * United States of America - Alaska , * United States of America - Arizona , * United States of America - Arkansas , * United States of America - Connecticut , * United States of America - Delaware , * United States of America - District of Columbia , * United States of America - Florida , * United States of America - Georgia , * United States of America - Idaho , * United States of America - Illinois , * United States of America - Indiana , * United States of America - Iowa , * United States of America - Kansas , * United States of America - Kentucky , * United States of America - Louisiana , * United States of America - Maine , * United States of America - Maryland , * United States of America - Massachusetts , * United States of America - Michigan , * United States of America - Minnesota , * United States of America - Mississippi , * United States of America - Missouri , * United States of America - Montana , * United States of America - Nebraska , * United States of America - Nevada , * United States of America - New Jersey , * United States of America - New Mexico , * United States of America - New York , * United States of America - North Carolina , * United States of America - North Dakota , * United States of America - Ohio , * United States of America - Pennsylvania , * United States of America - South Carolina , * United States of America - South Dakota , * United States of America - Texas , * United States of America - Virginia , * United States of America - West Virginia * United States of America - New York - New York , * United States of America - Illinois - Chicago , * United States of America - Georgia - Atlanta , * United States of America - Minnesota - Minneapolis , * United States of America - North Carolina - Raleigh , * United States of America - North Carolina - Durham , * Canada - Ontario (Mobile) - Markham , * United States of America - North Carolina - Morrisville , * United States of America - Minnesota - Austin , * United States of America - Georgia - Dallas , * United States of America - Florida - Florida City
  • Amazon Web Services Canada, Inc.

    Cloud Support Engineer II

    3 weeks ago

    Amazon Web Services Canada, Inc. Toronto, Canada Full time

    Como a maior provedora de serviços de nuvem do mundo, a Amazon Web Services (AWS) tem transformado o setor de computação em nuvem com mais de 200 produtos e serviços em destaque. As equipes de engenharia do AWS Support estão presentes em todo o globo e implementam soluções inovad ...

  • Amazon

    Cloud Support Engineer II

    1 week ago

    Amazon Old Toronto, Canada

    Como a maior provedora de serviços de nuvem do mundo, a Amazon Web Services (AWS) tem transformado o setor de computação em nuvem com mais de 200 produtos e serviços em destaque. As equipes de engenharia do AWS Support estão presentes em todo o globo e implementam soluções inovad ...

  • Computer Talk

    Infrastructure Support Engineer

    3 days ago

    Computer Talk Markham, Canada

    · Role: Infrastructure Support Engineer · Location: Markham, ON · About us: · ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the q ...

  • Computer Talk

    Infrastructure Support Engineer

    4 days ago

    Computer Talk Markham, ON, Canada

    Role: Infrastructure Support Engineer · We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is ...

  • beBee Professionals

    Application Support Engineer

    3 weeks ago

    beBee Professionals Toronto, Canada IT Support Freelance

    Job Title: Application Support Engineer · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for an experienced Application Support Engineer to join our team in Toronto. The successful candidate will be responsible for providing technical ...

  • Computer Talk

    Infrastructure Support Engineer

    2 weeks ago

    Computer Talk Markham, Canada

    Role: Infrastructure Support Engineer · Location: Markham, ON · About us: · ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the qu ...

  • Sun Life

    Support Engineer, Cloud

    2 weeks ago

    Sun Life Toronto, Canada Temps plein

    Description · de poste: What will you do? · Maintain and support end-to-end applications for the AWS Data & Analytics platform · Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA · Ensure compliance with incident, problem and change ...

  • Lenovo

    Service Desk Support Engineer

    4 days ago

    Lenovo Markham, ON, Canada $75,000 - $100,000

    Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has ...

  • Lenovo

    Enterprise Technical Support Engineer

    4 days ago

    Lenovo Markham, ON, Canada $75,000 - $100,000

    United States of America - New York - New York · United States of America - Illinois - Chicago · United States of America - Georgia - Atlanta · United States of America - Minnesota - Minneapolis · United States of America - North Carolina - Raleigh · United States of America ...

  • Lenovo

    Enterprise Technical Support Engineer

    2 weeks ago

    Lenovo Markham, Canada Full time

    Description and Requirements · At Lenovo, we are focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the ...

  • beBee Professionals

    Help Desk Support Engineer

    3 weeks ago

    beBee Professionals Mississauga, Canada IT Support Freelance

    Help Desk Support Engineer · beBee Professionals is looking for a Help Desk Support Engineer to join our team in Mississauga. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · Requirem ...

  • AECOM

    Geotechnical Specialist

    1 week ago

    AECOM Markham, Canada

    Company Description · **Work with Us. Change the World.** · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world' ...

  • GE Power Portfolio

    Lead Agent

    2 weeks ago

    GE Power Portfolio Markham, Canada

    **Job Description Summary**: GEH SMR Canada is responsible for the deployment of GE Hitachi Nuclear Energy's BWRX-300 small modular reactor (SMR) in Canada. In this role, you will support Canadian new plant project procurement efforts throughout the Engineering, Procurement and C ...

  • Standard Biotools

    R&d Technician

    3 weeks ago

    Standard Biotools Markham, Canada

    Would you like to join an innovative team driven by a bold vision - _unleashing tools to accelerate breakthroughs in human health?_ · It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We ...

  • Stantec

    Talent Sourcing

    3 weeks ago

    Stantec Markham, Canada

    Sr. Geotechnical Engineer - Edmonton · Your Opportunity · We have an immediate opening for an Intermediate to Senior Geotechnical Engineer to support the Canadian Geotechnical Practice's Tunneling and Trenchless service line. · Your Key Responsibilities · - Complete business deve ...

  • GE Power

    Procurement Specialist

    1 week ago

    GE Power Markham, Canada

    Job Description Summary · As a GE Hitachi Nuclear Energy (GEH) Procurement Specialist, you will work cross-functionally in close partnership GEH business teams to execute on key sourcing operations and project deliverables. · **Job Description**: · Roles and Responsibilities · ** ...

  • GE Power Portfolio

    Procurement Specialist

    2 weeks ago

    GE Power Portfolio Markham, Canada

    **Job Description Summary**: As a GE Hitachi Nuclear Energy (GEH) Procurement Specialist, you will work cross-functionally in close partnership GEH business teams to execute on key sourcing operations and project deliverables. · **Roles and Responsibilities** · **Essential Respon ...

  • Morrison Hershfield

    Project Coordinator

    2 weeks ago

    Morrison Hershfield Markham, Canada

    Morrison Hershfield is a multi-disciplinary consulting engineering and management firm located throughout the US and Canada. We are a dynamic, employee-owned, team-oriented firm with a diverse project list that ensures you will be working on exciting, high-profile and challenging ...

  • AECOM

    Project Planning

    2 weeks ago

    AECOM Markham, Canada

    Company Description · Work with Us. Change the World. · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's tr ...

  • AMD

    Technical Program Manager

    2 weeks ago

    AMD Markham, Canada

    WHAT YOU DO AT AMD CHANGES EVERYTHING · We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the d ...