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Brampton

    Senior Arbitration Specialist - Brampton, Canada - OPENLANE

    OPENLANE
    OPENLANE Brampton, Canada

    1 week ago

    OPENLANE background
    Full time
    Description

    Who We Are:

    At OPENLANE we simplify the wholesale process to help our clients succeed.

    • We're a tech company: We're creating the most advanced and user-friendly digital marketplace for pre-owned vehicles.
    • We're a data company: Providing customers with valuable insights to make smarter buying and selling decisions.
    • We're an innovation company: Leading the future of wholesale remarketing through curiosity, collaboration, and entrepreneurship.

    Our Values:

    Driven Waybuilders: We love challenges that drive us to innovate and create.

    Relentless Curiosity: Understanding and enhancing customer experiences is our goal.

    Smart Risk-Taking: We turn risks into progress using data, experience, and intuition.

    Fearless Ownership: We deliver on our promises and learn from our journey.

    Position Overview:

    As a Senior Arbitration Specialist (Hybrid), reporting to the Arbitration Team Lead, you'll handle customer claims and complaints related to vehicles sold through the TradeRev and ADESA system. Your role involves resolving disputes between buyers and sellers following auction arbitration policies and managing post-sale inspections.

    Responsibilities & Duties:

    • Accurately document customer claims and complaints
    • Coordinate vehicle inspections and diagnostics based on complaints
    • Gather relevant information for negotiations between buyers and sellers
    • Keep customers informed on arbitration status and timing
    • Provide expertise on auction arbitration policies and the arbitration process
    • Negotiate repairs or price adjustments to prevent sale cancellations
    • Stay updated on relevant legislation and industry trends
    • Work closely with the sales team to ensure excellent customer service
    • Perform additional tasks assigned by management

    Qualifications & Education Requirements:

    • High School Diploma or equivalent; Bachelor's degree preferred
    • 1-3 years of automotive, mechanical, or body shop experience preferred
    • Familiarity with automobile brands, mechanics, and structures
    • Strong customer service and dispute resolution skills
    • Excellent verbal and written communication abilities
    • Bilingualism in English & French is an advantage
    • Proficiency in Microsoft Office tools
    • Strong organizational and management skills
    • Knowledge of health and safety protocols

    We appreciate all applicants' interest. Only candidates chosen for an interview will be contacted.

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