Jobs
>
Vancouver

    Help Desk Technician - Vancouver, Canada - Microserve

    Microserve
    Microserve Vancouver, Canada

    6 days ago

    Default job background
    Permanent
    Description
  • Location: Vancouver, British Columbia
  • Type: Permanent
  • Job #0

    • Help Desk Technician
    Location: Vancouver, BC
    Opportunity at Microserve

    Position Overview

    This is a great opportunity for a driven IT professional to work at one of Microserve's client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client's IT environment.

    You will work closely with members of the Microserve team at the client's Vancouver location in supporting end users' use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person. Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development. You will also be compensated for afterhours support upon completion of rotation.

    The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.

    Responsibilities:

  • Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment
  • Provide IT business and application support services for projects and special requests
  • Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team
  • Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance)
  • Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide
  • Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.
  • Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications
  • Contribute to Microserve's ability to deliver the best possible service to our client and help us consistently exceed their expectations

    • Requirements:

  • Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices
  • Microsoft certification or working experience with Windows Server, Windows , Exchange and SQL Server
  • Microsoft certification or working experience with Active Directory
  • Microsoft certification or working experience with Office 6 and/or Office
  • A+ certification or working experience with computer assembly, repair, and configuration
  • Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset
  • Experience with Linux operating systems and Apple hardware and operating systems are desirable
  • Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client's business, clearly spoken and written English is a requirement.
  • Must have a valid driver's licence

    • Compensation and Benefits:

    In accordance with the BC Pay Transparency Act the range for this role for BC residents is $ – $ per hour

  • Paid vacations
  • Additional 5 personal days
  • Paid sick days
  • Extended Medical and Dental plan from day one

    • About Us

    At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

  • Columbia College

    Help Desk Technician

    1 week ago

    Columbia College Vancouver, Canada

    About Us · Since 1936 Columbia College has offered quality educational programs, including a University Transfer Program fully integrated into the BC Transfer System, an Associate Degree Program certified by the Ministry of Advanced Education, a University Preparatory Program, an ...

  • VC3

    IT Help Desk Technician

    2 days ago

    VC3 Vancouver, Canada

    **Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** · Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: · ...

  • Silver Networks

    Help Desk Technician

    1 week ago

    Silver Networks Vancouver, Canada

    Help Desk Technician / Systems Administrator / Solutions Integrator · SILVER NETWORKS · PROFESSIONAL INFORMATION TECHNOLOGY SERVICES · Are you a FOSS enthusiast who also is able to support proprietary solutions in business environments when appropriate? Are you able to work with ...

  • Umbrella IT Services

    Service Desk Technician

    1 week ago

    Umbrella IT Services Vancouver, Canada

    Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, ...

  • VC3

    IT Help Desk Technician

    2 days ago

    VC3 Vancouver, Canada

    Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: · **Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning. · **Go Beyond,** We show that we car ...

  • Umbrella IT Services

    Help Desk Technician

    3 hours ago

    Umbrella IT Services Vancouver, Canada

    Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, ...

  • Umbrella IT Services Corp.

    Help Desk Technician

    4 days ago

    Umbrella IT Services Corp. Vancouver, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · - or equivalent experience · **Certificates, licences, memberships, and courses**: · - Cisco certified network associate · - CompTIA Security+ Certification · - Work Term: Perm ...

  • Vancouver Community College

    Service Desk Technician I

    1 week ago

    Vancouver Community College Vancouver, Canada

    **Pclass #** · - S9914**Who We Are** · - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land ...

  • Vancouver Community College

    Service Desk Technician Ii

    1 week ago

    Vancouver Community College Vancouver, Canada

    **Pclass #** · - S9913**Job Summary** · - The Service Desk Technician II role is to provide deskside support, act as an escalation point for Service Desk Technician I role, and ensure proper computer operation so that end users can accomplish business tasks. As a more experienced ...

  • Canucks Sports & Entertainment

    Help Desk Support Technician

    6 days ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Help Desk Support Technician - Aquilini Group · **Department**:Technology · **Reports to**:Director, IT Operations · ***: · This role will focus on: · - Providing first and second level support on computer hardware and software issues on both Microsoft and Apple plat ...

  • Vancouver Community College

    Service Desk Technician I

    1 week ago

    Vancouver Community College Vancouver, Canada

    **Pclass #** · - S9914**Job Summary** · - The Service Desk Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests as they are received within established Service Level Agree ...

  • ScalePad

    Product Support Specialist/ Help Desk Technician

    3 days ago

    ScalePad Vancouver, Canada

    We're Hiring · We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. · What is ScalePad? · ScalePad is a market-le ...

  • NTT DATA

    Service Desk Technician

    6 days ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68400 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - AU ...

  • NTT DATA

    Service Desk Technician

    3 hours ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68282 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - AU ...

  • NTT DATA

    Service Desk Technician

    6 days ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68606 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - Te ...

  • NTT DATA

    Service Desk Technician

    1 week ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68399 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - AU ...

  • NTT DATA

    Service Desk Technician

    2 days ago

    NTT DATA Burnaby, Canada Full time

    **Req ID**: 68259 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - FU ...

  • NTT DATA

    Service Desk Technician

    2 days ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68610 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - Au ...

  • NTT DATA

    Service Desk Technician

    1 week ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68119 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Service Desk Technician - A ...

  • Simon Fraser University

    Service Desk Technician

    1 week ago

    Simon Fraser University Burnaby, Canada

    Union/Affiliation: · **C.U.P.E. Local 3338** · - Pay range: · **$25.44 hourly plus 14% in lieu of benefits** · - SFU Department Descr: · **IT Services - Service Desk** · - Position Grade: · **5** · - # of openings: · **12** · - Biweekly Hours: · **varies** · **Who We Are** · - We ...