-
Full Time Support Lead
3 weeks ago
Public Policy Forum Ottawa, ON, Canada Full time $70,000 - $80,000Position Title: Program Lead, PPF Academy Term: 10 Month Contract, Full-time · Executive Director, PPF Academy and Action Canada Fellowship · Website: · The Public Policy Forum is seeking an exceptional Program Lead to help build its learning portfolio in support of the organi ...
-
Support Lead- Full Time
2 days ago
SIRC Ottawa, ON, Canada Full time $45,000 - $50,000All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. The employer welcomes and encourages applica ...
-
Sales Support Lead
3 weeks ago
EightSix Network Inc Ottawa, ON, CanadaThe Sales Support Lead , is an essential function managing higher volume vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Sales Support Lead , must possess proven strong communication, interpers ...
-
Support Team Lead
3 weeks ago
Rippling Ottawa, ON, CanadaJoin us on our mission to help 1 million people quit vaping or smoking by 2026. Our patented, award winning flavored air device is designed to help people to achieve their full potential by replacing their bad habit with The Good Habit - that's us · Our culture sets us apart and ...
-
IT Support Team Lead
1 week ago
Keywords Studios Ottawa, CanadaAt Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services. · We enable leading content creators and publishers to leverage our expertise an ...
-
Lead, Member Support
1 week ago
The Ottawa Hospital Ottawa, Canada**Position Information**: · Under the direction of the Vice-Chair Member Support and Director, Human Resources, the Lead, Member Support is responsible for the design and delivery of programs and systems that enhance member (physician) experience and facilitate career satisfactio ...
-
Lead, Operations Support
3 weeks ago
MBC Group Ottawa, Canada**Lead, Operations Support** · MBC Group is seeking a bilingual leader for the Operations Support Specialist team. This role will be based in Ottawa, Ontario and will support a Line of Business (LOB). If you are a leader that loves to solve problems, have exceptional client servi ...
-
Sales Support Lead
2 weeks ago
Mosaic North America Ottawa, Canada: · The Associate Sales Support Service Manager is an essential function working closely with _higher volume_ vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. Associate Sales Support Manager must posses ...
-
Support Lead- Full Time
3 weeks ago
Adidas Ottawa, ON, Canada Full time $18 - $18.50By continuing to use and navigate this website, you are agreeing to the use of cookies. · Press Tab to Move to Skip to Content Link · Full-Time Visual Merchandising Team Lead - adidas Retail Store, Ottawa (#2016) · Elevate the Visual Merchandising and In Store Communications (I ...
-
Customer Support Team Lead
3 weeks ago
Solink Ottawa, Canada**CUSTOMER SUPPORT TEAM LEAD** · A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, an ...
-
Lead Coordinator, Research Support
3 weeks ago
University of Ottawa Ottawa, CanadaFollow us on · LinkedIn · **Job Type**: · Employee · Duration in Months (for fixed-term jobs): · 12 · Job Family: · Research and Program Support · of Open Positions: · 1 · Faculty/Service - Department: · School of Psychology_Virginie Cobigo_PM · Campus: · Vanier Hall · Union Affi ...
-
Lead Officer, Administrative Support
2 weeks ago
University of Ottawa Ottawa, Canada**Follow us on **LinkedIn** · **Job Type**: · Employee · **Duration in Months** **(for fixed-term jobs): · 24 · **Job Family**: · Administrative Support · **# of Open Positions**: · 1 · **Faculty/Service - Department**: · Faculty Affairs and Professional Counselling Office · **Ca ...
-
Lead Officer, Administrative Support
2 weeks ago
University of Ottawa Ottawa, CanadaFollow us on · LinkedIn · **Job Type**: · Employee · Duration in Months (for fixed-term jobs): · 24 · Job Family: · Administrative Support · of Open Positions: · 1 · Faculty/Service - Department: · Faculty Affairs and Professional Counselling Office · Campus: · Roger Guindon Hall ...
-
Lead Officer, Administrative Support
2 weeks ago
University of Ottawa Ottawa, CanadaJob title under review · The University of Ottawa—A crossroads of cultures and ideas · The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures an ...
-
Customer Support Team Lead
1 week ago
Solink Ottawa, Canada**CUSTOMER SUPPORT TEAM LEAD** · A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, an ...
-
Team Lead, Service and Support Centre
3 weeks ago
Payments Canada Ottawa, CanadaPayments Canada allows employees to work in an environment that best promotes their health and productivity, while providing quality in-person events and office experience. We aim to hire locally within the greater Ottawa and Toronto regions. · | Get to Know Us · We are a unique ...
-
Lead Coordinator, Research and Program Support
2 weeks ago
University of Ottawa Ottawa, Canada**Follow us on **LinkedIn** · **Job Type**: · Employee · **Duration in Months** **(for fixed-term jobs): · N/A · **Job Family**: · Research and Program Support · **# of Open Positions**: · 1 · **Faculty/Service - Department**: · Centre for Research on French Canadian Culture · ** ...
-
Lead Executive Advisor, Research Support
1 week ago
University of Ottawa Ottawa, CanadaThe University of Ottawa—A crossroads of cultures and ideas · The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds ...
-
Canadian Institute for Health Information Ottawa, Canada**Category** · - Data Analysis · **City** · - Ottawa, Toronto, Ontario, Canada · - Program Lead, Decision Support, Corporate Data Request Program · - Who we are · - We are an organization comprised of industry thought leaders who are passionate about health data and want to make ...
-
Education Project Director
2 weeks ago
beBee Professionals is looking for an experienced Education Project Director to join our team in Ottawa. The successful candidate will be responsible for leading the development and implementation of educational projects and initiatives. · The Education Project Director will be r ...
Application Support Lead - Ottawa, Canada - CB Canada
![Cb Canada background](https://contents.bebee.com/companies/ca/cb-canada/background-aaFO3.png)
Description
Ref ID:Classification: Support Project Manager/Lead
Compensation: $36.00 to $43.00 hourly
Our client is looking for someone with experience coordinating an service center. They are using Jira Service Manager to dispatch the service tickets. Duties will be, doing preliminary investigation in order to triage, assigning priority to tickets, assigning to QA, developer or database administrator for follow up, responding to users to meet our communications standards, documenting solutions in our knowledge base.
Job description
•Manages team and operations of technical help desk
•Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates
•Implement and utilize help desk system and tools to identify, document, track, and resolve reported problems
•Identify and gather key metrics to analyze the help desk performance and identify problem areas
•Develop and optimize processes to achieve service level requirements and performance goals
•May act as the escalation point and facilitator for severe, critical, and/or unique issues
•Ensure that project/dept goals are met
•3 years of experience in application support
•1 year of experience in a leadership role or as a coordinator
•Strong organization skills
•Good communication and customer service
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. ">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at All applicants applying for Canadian job openings must be authorized to work in Canada.
2022 Robert Half. By clicking "Apply Now," you're agreeing to ">Robert Half's Terms of Use.