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    customer service adviser - Milton, Canada - KeAnu Inc.

    KeAnu Inc.
    KeAnu Inc. Milton, Canada

    1 week ago

    Default job background
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 hours per week
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate

      • Tasks

    • Answer written and oral inquiries
    • Assist in the preparation of brochures, reports, newsletters and other material
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Receive payments
    • Explain procedures, risks and benefits to clients
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support

      • Type of experience

    • Call centre

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Organized
    • Reliability
    • Team player

      • Experience

    • 1 year to less than 2 years

      • Support for persons with disabilities

    • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
    • Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
    • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
    • Participates in a government or community program or initiative that supports persons with disabilities
    • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
    • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
    • Offers on-the-job training tailored to youth
    • Offers mentorship, coaching and/or networking opportunities for youth
    • Provides awareness training to employees to create a welcoming work environment for youth

      • Support for Veterans

    • Participates in a government or community program or initiative that supports Veterans
    • Offers mentorship, coaching and/or networking opportunities for Veterans
    • Provides awareness training to employees to create a welcoming work environment for Veterans
    • Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
    • Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
    • Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
    • Supports Veterans in translating their military skills and experience into the language of the civilian job market
    • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

      • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people
    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Facilitates access to Elders who can offer support and guidance to Indigenous workers

      • Support for mature workers

    • Participates in a government or community program or initiative that supports mature workers
    • Applies hiring policies that discourage age discrimination
    • Provides staff with awareness training to create a welcoming work environment for mature workers
    • Offers mentorship, coaching and/or networking opportunities for mature workers
    • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
    • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
    • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
    • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

      • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities
    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Offers mentorship programs that pair members of visible minorities with experienced employees
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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