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    Virtual Customer Support - Calgary, AB, Canada - Vividtheory

    Vividtheory
    Vividtheory Calgary, AB, Canada

    1 week ago

    Default job background
    Description

    Whether innovating a new idea, building amazing new software, or creating the next best marketing campaign, we live by the motto, "You Can".

    Creative freedom to make a direct and immediate impact on our technologies.
    Operate in a new style "self-care" work schedule.

    Company Description Vivid Theory is an innovative technology studio, distinguished by our development of internal companies and unique ideas, specializing in SAAS and PAAS products.

    Under our guiding tagline, "Where Dreams Meet Innovation," we focus on the fusion of bright ideas with clear concepts to build groundbreaking software solutions.

    Our approach combines creative thinking with precise execution, creating products that are both visionary and practical. The ethos "Build Big Things" drives our ambition to transform bold ideas into substantial, market-leading enterprises.

    As a hub of innovation, Vivid Theory is more than just a company; Assist Customer Success Managers in the onboarding and training of dealership clients.

    Demonstrated ability to critically analyze existing processes, identify gaps, bottlenecks, and inefficiencies, and propose data-driven solutions.

    Serve as the day-to-day contact for dealership clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.

    Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.

    Streamline communication and collaboration among project team members, including external service providers, to guarantee punctual delivery.

    Knowledge of quality assurance principles and methodologies to ensure that SOPs are in compliance and contribute to enhanced process performance.

    2 years experience in Client Success in a B2C setting and/or relevant account management positions
    ~ Working experience in SaaS B2B is a plus
    ~ Knowledge of CRM software (eg. Salesforce) and/or Monday.
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