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    Senior IT Business Solutions Specialist - Toronto, Canada - Brink´s

    Brink´s
    Brink´s Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    About the job

    Responsibilities

  • Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,
  • Train and educate Sales and Operations teams on DRS technical solution and support model.
  • Support customer engagements, as technical SME, providing overview of DRS solution to drive business opportunities,
  • Support internal branch engagement & training, as technical SME, providing overview of DRS solution to drive adoption to servicing new products in the field.
  • Provide on-site customer support to resolve technical issues, including training as required,
  • Engage third party suppliers, to onboard new products, including providing training and documentation,
  • Collaborate with third party suppliers to resolve technical issues,
  • Liaison with Global product development teams, testing innovative solutions and integration into the Canadian business model,
  • Create and maintain DRS process and training documentation for Level 1/2 support,
  • Support Service Delivery Leadership, to drive process adoption and adherence across key controls,
  • Maintain communications between client and vendors, for the purpose of scheduling activity site inspections, installs, training, etc.
  • Make periodic checks on the schedule to ensure vendors and activation teams are acting in accordance with requirements and timelines of the specific activity,
  • Manage AAN process including generation, sign-off, ordering and tracking.
  • Promote and conduct knowledge sharing of digital / e-commerce services and products to sales teams, internal and external customers.
  • Deliver and execute engagement schedule and cadence with local and global IT DRS teams for regular and continual touch points for training and knowledge sharing.

    • Must Have Qualifications

  • 2 or more years in a sales support role, sales solutions specialist / technical specialist role. In lieu of a specified education and experience requirements, a proven capability to perform the essential functions of the job as demonstrated by an equivalent combination of education, training, and/or relevant work experience may be considered
  • High school diploma
  • Bachelor's degree preferred.
  • Excellent troubleshooting abilities
  • Effective communication skills, both verbal and written
  • Keen interest in technological development and advancements
  • Ability to suggest process improvements
  • Strong presentation skills (face to face, webinars, video) with the ability to present to small or large groups of customers and sales representatives
  • Continuous Improvement
  • Demonstrated ability to work in high paced and changing environments
  • Travel – Canada & US – 10- 20%

    • Nice to Have Qualifications

  • Bilingual in French and English (both verbal and written)

    • Qualifications

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