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    Full Time Team Lead - Ottawa, ON, Canada - Saint-Gobain

    Saint-Gobain
    Saint-Gobain Ottawa, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Le titulaire de ce poste est responsable de s'assurer que tous les appels entrants de client ou de vente, les commandes en personne et les courriels sont pris en charge soigneusement et professionnellement, en respectant les dates de livraison données et les tarifs et en résolvant les problèmes des clients à l'une de nos succursales les plus occupées. Analyser les commentaires, sondages et données des clients pour déterminer les points à problèmes des clients et des façons d'améliorer le parcours des clients et de créer une expérience positive.
    Se déplacer et fournir la formation et les conseils nécessaires aux employés à propos des approches axées sur les clients (compétences générales et systèmes) et les meilleures pratiques pour favoriser une culture axée sur les clients à l'échelle de l'organisation.
    Surveiller et mesurer les indicateurs de rendement clés reliés à la satisfaction des clients, à la rétention et à la loyauté en offrant fréquemment des comptes-rendus et des observations à l'équipe de la haute direction et aux parties prenantes.
    Expérience en informatique : Microsoft Office;
    Le 29 juillet 2022, Saint-Gobain a finalisé l'acquisition de Kaycan, un fabricant et distributeur de matériaux de construction extérieurs au Canada et aux États-Unis. Avec cette acquisition, Saint-Gobain renforce son leadership mondial dans la construction légère et durable en devenant le premier acteur du revêtement au Canada. Nous sommes ravis d'ajouter de nouveaux produits complémentaires à notre offre déjà très vaste de solutions de construction pour l'extérieur.
    Pour appuyer cette acquisition, Saint-Gobain offre une occasion de carrière prometteuse pour qu'un responsable principal de l'expérience client rejoigne notre équipe à nos succursales situées entre Québec et le Canada Atlantique .
    Notre entreprise encourage la diversité et l'inclusion sous toutes leurs formes et nos produits font du monde une maison magnifique, sécuritaire et durable.
    Pour rester en contact avec CertainTeed, suivez-nous sur LinkedIn , Facebook et Instagram .
    Nous offrons d'excellents programmes de formation, des occasions d'avancement, un ensemble complet d'avantages sociaux ainsi qu'un environnement de travail stimulant et passionnant.
    Excellent programme d'avantages sociaux pour les soins de santé;
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