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    Senior Sales Support Coordinator - Toronto, ON, Canada - Refinitiv

    Refinitiv
    Refinitiv Toronto, ON, Canada

    3 weeks ago

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    Full time
    Description
    Bilingual Senior Sales Support Coordinator page is loaded Bilingual Senior Sales Support Coordinator
    Apply remote type

    Remote Job:

    Hybrid locations CAN-Toronto-19 Duncan Street time type Full time posted on Posted 6 Days Ago job requisition id JREQ177499 The Bilingual Senior Sales Support Specialist serves as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues.

    In this role, the Senior Sales Support Specialist will work with both English and French speaking clients and colleagues, so we are seeking a candidate who is fully bilingual.

    These sales teams sell cloud-based software and web-based tools and resources that enable law firms to manage their workload more efficiently.

    The successful candidate may have the opportunity to grow into a sales role.
    About the Role In this opportunity as a Bilingual Senior Sales Support Specialist , you will:
    Perform administrative tasks as directed by the sales and account management teams
    Submit orders through the Order Capture system within SalesForce in a timely manner
    Help troubleshoot problems with customer orders, customer accounts and other related issues
    Provide customer service by staying on top of pending orders and customer requests
    You're a fit for the Bilingual Senior Sales Support Specialist if your background includes:
    Proven work experience as a Sales Support Specialist
    Hands on experience with a CRM system, preferably SalesForce
    In-depth understanding of sales principles and customer service practices
    Excellent written and oral communication in both English and French
    Proficiency in MS Office, Excel, Outlook and internet skills


    Hybrid Work Model:

    We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

    flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; retirement, savings, tuition reimbursement, and employee incentive programs; Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

    internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

    Social Impact:
    Environmental, Social and Governance (ESG) initiatives for local and global impact.

    Purpose Driven Work:

    We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

    Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    #Do you want to be part of a team helping re-invent the way knowledge professionals work? Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters.

    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
    advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

    Join us and help shape the industries that move society forward.
    As a global business, we rely on diversity of culture and thought to deliver on our goals.

    To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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