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    Sales Coordinator - Hamilton, ON, Canada - Stryker Group

    Stryker Group
    Stryker Group Hamilton, ON, Canada

    1 week ago

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    Description
    Why customer service at Stryker?

    Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doPeople who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

    People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

    The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopaedic requests as well as trial requests from the Endoscopy, Instruments, Medical and NV Sales Force.

    This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets .

    This position will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time.

    This individual must serve as a contributing member of the Sales Support team while championing Stryker's Mission and Values.
    Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations
    Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations
    Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams
    Educate sales teams on all trial /short-term consignment program specifics ensuring understanding of program expectations
    Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field
    Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment

    Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.

    Research and correct order (inventory) issues for short term and capital demonstration equipment
    Assist sales force with pricing requests
    Creation of CER's providing analysis of on hand stock where necessary
    Optimize assets through providing proactive analysis to appropriate commercial business partner

    Foster the cultural discipline for continuous improvement by identifying opportunities & implementing solutions to improve product quality & process efficiency, reduce waste, & drive team engagement.

    Abide by and support the policies set forth in the Stryker Code of Conduct
    Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Polic y
    Demonstrated customer service skills, including the ability to communicate professionally and effectively with field-based customers via telephone and e-mail to continuously drive customer satisfaction
    Experience with Oracle is an asset
    Knowledge of Microsoft Excel is an asset
    Degree in sciences/supply chain OR 3 years relevant work experience
    Experience in the medical field is an asset
    Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

    About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.

    The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.

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