- Answer application inquiries and complex how-to questions escalated from the IT support desk or business units;
- Research issues involving application integration points, data integrity and connectivity failures;
- Diagnose root causes and provide fixes, both for in-house and third-party applications);
- Document processes, application systems and IT operational procedures in cooperation with third-party vendors, where applicable;
- Support and assist the business during creation and execution or user acceptance testing; and
- Participate in various other duties as required.
- Knoweldge of fundamental investment concepts, practices, and procedures used in the securities industry;
- Experience of Broadridge Dataphile is an asset;
- Proficient in Microsoft Office with a willingness and ability to learn new applications;
- The ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
- Demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills;
- Exercise tact and discretion in the handling of confidential information; and
- Communicate proficiently in French is an asset.
- Post-secondary education, or commensurate qualifications and/or experience;
- 3 years of related financial services experience with a strong analytical background; and
- Experience in system functional testing, defect management and resolution, and using testing tools is an asset.
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
-
Application Support
2 weeks ago
iClinic Systems Vancouver, Canada**Job Summary** · We are a growing IT company located in the heart of Yaletown. We specialize in developing medical software for doctors, hospitals and health authorities. · Responsibilities will include, but are not limited to: · - serve as the first point of contact to troubles ...
-
Application Support
2 weeks ago
iClinic Systems Vancouver, Canada**Job Summary** · We are a growing IT company located in the heart of Yaletown. We specialize in developing medical software for doctors, hospitals and health authorities. · Responsibilities will include, but are not limited to: · - serve as the first point of contact to troubles ...
-
Application Support Specialist
2 weeks ago
TradableBits Media Inc. Vancouver, Canada**Application Support Specialist** · Tradable Bits is an award-winning tech company that helps music, entertainment, and sports brands build better fan experiences. We are seeking a driven and detail-oriented Web Application Support Specialist to join our Development team. You mu ...
-
IT Applications Support Analyst
3 weeks ago
DMCL CPA LLP Vancouver, CanadaSalary: · **Maternity Leave Cover: Jan/Feb April 2025** · **About the Role**: · **How you'll make a difference**: · - Document procedures in written manuals and create instructional videos including; restructuring documents as needed to enhance understanding and flow · - Perform ...
-
Application Support Specialist
1 week ago
MNP Vancouver, CanadaInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact to our client focused teams as an Applicant Support Specialist. This diverse ...
-
Applications Support Specialist
2 weeks ago
Anthem Properties Vancouver, Canada**You are** · - A proactive problem solver with excellent technical skills · - Passionate about providing exceptional support · - Thrive in an innovative and dynamic organization · **You will** · - Create and maintain comprehensive documentation, including user guides, FAQs, and ...
-
Application Support Analyst
1 week ago
B.C. College of Nurses and Midwives Vancouver, Canada**Status**: Regular, Full-Time · **Number of Positions**: 1 · **Who we are** · The British Columbia College of Nurses & Midwives ("BCCNM") is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, reg ...
-
Application Support Technician
1 week ago
Osler Vancouver, CanadaOsler, Hoskin & Harcourt LLP is one of Canada's leading business law firms with over 1,200 team members based in offices in Toronto, Montréal, Ottawa, Calgary, Vancouver and New York. Osler advises many of Canada's corporate leaders, as well as U.S. and international parties with ...
-
Applications Support Specialist
2 weeks ago
Canadian Cancer Society Vancouver, Canada**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** · The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of ...
-
Application Support Manager
2 days ago
Exiger Vancouver, CanadaApplication Support Manager · We're looking for a dynamic Application Support Manager who will report to the Director of Customer Success and play a critical role in ensuring seamless client experiences across our product suite. This role offers an exciting opportunity to interfa ...
-
Application Support Analyst
1 week ago
West Fraser Vancouver, CanadaWest Fraser is a leading diversified North American forest products company. We are a growing Company looking for talented people to be part of our team. Our Information Technology group in Vancouver, BC has an opportunity for a: · As part of the IT department, HR Applications te ...
-
Associate, Application Support
2 days ago
Raymond James Financial, Inc. Vancouver, Canada**Associate, Application Support** · - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. · Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment p ...
-
Application Support Analyst
1 day ago
Vena Solutions Vancouver, CanadaThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ · **About the role**: · We believe that understanding and valuing our customers is the key to success. As Vena's Applic ...
-
Application Support Associate
4 days ago
Raymond James Financial, Inc. Vancouver, Canada**Application Support Associate** · - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. · Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment pr ...
-
Application Support Analyst
12 hours ago
Resolver Vancouver, CanadaResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ · Not only that but you will be driven to meet and exceed organizational and departmental goals for customer satisfaction. For us, the non-negotiables of the role are: demon ...
-
Application Support Specialist
3 days ago
TradableBits Media Inc. Vancouver, Canada**What You Will Do**: · - Quickly master the Tradable Bits platform and know the ins and outs of our complex, evolving technology · - Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to pro ...
-
Application Support Specialist, Sharepoint
3 weeks ago
Northland Vancouver, Canada**Application Support Specialist, SharePoint - Northland IT Team** · The Northland IT Team is part of Canada's fastest-growing, privately-owned hospitality company, and your expertise is a valued asset in your defined role. · **Duties**: · - End User Support: Providing technical ...
-
Dynamic 365- Application Support Analyst
3 weeks ago
Northland Vancouver, Canada**Application Support Analyst** · Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. ...
-
Pharmacy Systems Application Support Technician
2 weeks ago
PHSA Vancouver, Canada**Pharmacy Systems Application Support Technician** · BC Cancer Agency · Vancouver, BC · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHS ...
-
Application Customer Support Specialist Ii
2 weeks ago
Hach Vancouver, CanadaAquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the e ...
Associate, Application Support - Vancouver, Canada - Raymond James Financial
Description
Job Description - Associate, Application Support
Associate, Application Support
At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.
Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.
Application Support Associate
How does the role impact the organization?
Under the direction of the Manager, Business Application Management, the Application Support Associate is responsible for day-to-day second level support of third-party applications for all areas of the firm. The Application Support Associate will develop test strategies based on business and functional requirements and execute functional and system test plans as required for commercial software and provide support to the business for user acceptance testing.
What will your role be responsible for?
What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.
What do we expect from you?
Educational/Previous Experience Requirements
To qualify for this opportunity you possess:
At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.
Salary Range: BC (based on Education, Work Experience, etc) $60,000-70,000 in addition to competitive performance bonuses/incentives.
Raymond James Ltd. is a member of the Investment IndustryRegulatory Organization of Canada (IIROC) and of the Canadian Investor ProtectionFund (CIPF). Customers' accounts are protected by the Canadian Investor ProtectionFund within specified limits. A brochure describing the nature and limits ofcoverage is available upon request or at . 3Macs, MacDougall,MacDougall & MacTier and Raymond James Correspondent Services are divisions ofRaymond James Ltd. Raymond James Ltd. is an integrated financial services firm. Itssubsidiaries, Raymond James Investment Counsel Ltd., Raymond James FinancialPlanning Ltd., Raymond James Trust (Canada) and Raymond James Trust (Québec) not members of the IIROC or the CIPF. Please consult each subsidiary's webpagesfor applicable corporate, regulatory or membership
#J-18808-Ljbffr