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Vaughan

    Insurance Support Associate - Vaughan, Canada - CAA Club Group

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    Full time
    Description

    Position Details

    What You Will Do

  • Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
  • Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
  • Assist with the collection of data for departmental reporting
  • Offer support for ongoing departmental projects and initiatives
  • Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
  • Who You Are

  • Post-Secondary education completed, University preferred
  • 1-3 years of exceptional customer service experience
  • Previous experience in a call centre environment
  • Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
  • Strong teamwork and analytical skills
  • Excellent communication skills, both verbal and written
  • *Work from home* option is available

    As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.



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