Solutions Engineer - Ontario, Canada - Logitech Inc.

Logitech Inc. Ontario, Canada

1 month ago

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Description

The NAM B2B Solutions Engineering team is a highly creative and collaborative group of passionate technical sales professionals who enjoy sharing their knowledge with customers and partners and are considered a go-to technical resource.

The team collaborates with the Account team and is a strong advocate for the Logitech brand, provides initial and ongoing customer design and sales support, work to develop mindshare with customers and partners, and helps drive customer success daily.

We are looking for an experienced Solutions Engineer (SE) to join the North America B2B SE team to support pre-sales activities about Logitech Video Collaboration and Personal Workspace.

You link technology to tangible business outcomes, with the opportunity to define or invent cloud-driven reference architectures with the Solutions Engineering and Sales community and customers.

In addition, you will participate in the creation and sharing of best practices, technical content, and reference architectures (e.g., through workshops, user groups, meetups, public speaking, online events or internal and external live conferences).

You engage with all levels of the organization and are comfortable whiteboarding complex solutions to executives and engineers.

You have a strong background in establishing long-term technical relationships with customers and recommending security, cost, performance, reliability, operational efficiency, and best-practice solutions for conference spaces and personal desktop solutions.

We are proud to support remote work. This role is full-time remote for Toronto -based employees; These are the behaviors you'll need for success at Logitech.

In this role, you will manage the lifecycle of key customer accounts and internal processes to develop new strategies and enhance collaboration among sales, technical, and channel teams.

Technical Expertise and Support : Provide comprehensive knowledge of video collaboration products through detailed demonstrations, training sessions, and presentations
Solution Design and Customization : Collaborate with customers and partners to create tailored video collaboration solutions, integrating necessary hardware and software

Pre-Sales Assistance :
Support account executives and partners in pre-sales by addressing technical inquiries and concerns
Equip account managers and partners with the necessary tools and resources to market and sell solutions effectively
Product Training and Certifications : Participate in training and gain certifications to maintain and deepen product expertise

Sales Strategy Development :
Work with sales and marketing teams to craft and refine strategies tailored to the video collaboration market

Technical Documentation :
Manage and update technical documents like product manuals and FAQ sheets
Analyze performance data to support strategic business decisions

Product Feedback Loop :
Collect feedback on product performance for continuous improvement
Market Research and Competitive Analysis : Conduct thorough research to keep abreast of industry trends and competitor movements
Technical Skills
Product and Technical Knowledge : Strong understanding of video collaboration technologies, including detailed knowledge of hardware and software components
System Integration and Networking : Proficient in integrating complex solutions and understanding IT networks and cybersecurity
Extensive sales engineering experience with a track record of leveraging technology for business transformation
Demonstrated strategic thinking in business, product, and technical challenges

Industry Knowledge :
Familiarity with market trends and competition in the video conferencing space
Certifications in networking, video technologies, and related fields (e.g., AVIXA, CompTIA Network+, Cisco, Microsoft)

Communication :
Exceptional communication skills, capable of engaging with both technical and non-technical audiences

Language :
Fluency in French is highly preferred
Flexible and adaptable to changes in technology

We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations.

Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Being a global company, we value our diversity and celebrate all our differences.

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

As a company, we're small and flexible enough for every person to take initiative and make things happen.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

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