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Bilingual Technical Support Specialist
2 days ago
Innovatia Inc. Gatineau, CanadaInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, ...
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IT Support Specialist
3 days ago
Ranovus Ottawa, CanadaWe are looking for an experienced and flexible IT Support Specialist. The IT Support Specialist will be responsible to work with the external IT service provider and provide internal IT support to the company. He/she will support and maintains the company's global IT network infr ...
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IT Support Specialist
6 hours ago
CaRMS Ottawa, Canada**The opportunity**: · The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accoun ...
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IT Support Specialist
1 week ago
Egg Farmers of Canada Ottawa, CanadaThe IT Support Specialist is responsible for providing comprehensive support for PCs, servers, and network infrastructure. This role involves troubleshooting hardware and software issues, ensuring system stability, and collaborating with cross-functional teams to enhance overall ...
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IT Support Specialist
1 week ago
Canadian Wildlife Federation Ottawa, Canada**_Your Connection to Wildlife_** · - As one of Canada's largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position _ · **IT Support Specialist** · **Reports to**: Manager, Data Science and Web Development · **Fi ...
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IT Support Specialist
6 days ago
Canadian Wildlife Federation Ottawa, CanadaYour Connection to Wildlife · As one of Canada's largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position · IT Support Specialist · **Reports to**: Manager, Data Science and Web Development · Fixed-Term until M ...
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Is - IT Support Specialist
4 days ago
CFMWS Ottawa, Canada**WHO WE ARE** · CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family supp ...
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Content Support Specialist
5 days ago
Elmwood School Ottawa, CanadaElmwood School is a learning community of professionals who are passionate about education and embrace our values of respect, innovation, collaboration, integrity, and responsibility. Each one of us understands the power of our opportunity to inspire and support our students to c ...
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Technical Support Specialist
1 week ago
DNSnetworks Corp Ottawa, CanadaSalary: 60-70k · The technical support engineer's main responsibilities: · - Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues. · - Provide recommendations to enhance IT systems and se ...
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Product Support Specialist
4 days ago
MED-ENG & PSP - THE SAFARILAND GROUP Ottawa, CanadaTOGETHER, WE SAVE LIVES · **Summary**: · The Product Support Specialist coordinates with Med-Eng production facilities and/or performs warranty and non-warranty assessment, repair or reworkon returned Med-Eng products and provides technical support in response to customer and/or ...
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Proposal Support Specialist
1 week ago
General Dynamics Missions Systems-Canada Ottawa, Canada**Job Description**: · General Dynamics Mission Systems-Canada has an exciting opportunity for a Proposal Support Specialist in Ottawa. This full-time position involves the dual role of proposal coordinator and production. As a Proposal Support Specialist, you will coordinate and ...
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Content Support Specialists
5 days ago
Elmwood School Ottawa, CanadaElmwood School is a learning community of professionals who are passionate about education and embrace our values of respect, innovation, collaboration, integrity, and responsibility. Each one of us understands the power of our opportunity to inspire and support our students to c ...
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Product Support Specialist
1 week ago
Multiview Corporation Ottawa, Canada**PRODUCT SUPPORT SPECIALIST (Remote within Canada)** · Reporting to the **Manager, Client Support**, as the **Product Support Specialist** (aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for comm ...
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Client Support Specialist
1 week ago
Civix Ottawa, CanadaClient Support Specialist Our company is seeking to hire a Client Support Specialist to join the Client Services team within our EM Grants Business Unit based in Ottawa, Ontario, Canada. · The EM Grants team has a Grants Management software product that is used by Emergency Manag ...
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Customer Support Specialist
2 days ago
mdf commerce Ottawa, Canada**Location: Kanata, ON—Possibility to work from home #LI-Remote** · **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. · Working in the epro ...
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Sales Support Specialist
4 days ago
Nanometrics Inc Ottawa, Canada**Working Title**: · Sales Support Specialist**Reports to**: · Director of Sales, Seismic Instruments and Systems**Based in**: · Ottawa, ON**Term**: · Full-time**About Us**: · **About You**: · You have exceptional interpersonal skills and the ability to interact successfully with ...
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Content Support Specialist
1 week ago
Elmwood School Ottawa, Canada**Mathematics content support specialist (Tutor)** · **Grades 6 - 12** · **Elmwood School, one of Canada's premier girls' schools, provides an outstanding education to over 370 day students from Pre-Kindergarten through Grade 12. An IB World School, Elmwood is located in Ottawa. ...
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Technical Support Specialist
4 days ago
Aspire Software Ottawa, Canada**Technical Support Specialist - Remote - Canada** · **Vocantas is currently looking to hire a Technical Support Specialist to join our team** · If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at ...
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Data Support Specialist
4 days ago
Carleton University Ottawa, Canada**Duties and Responsibilities**: · Reporting to the Department Head, Research Support Services (RSS) and in collaboration with members of the Data Team, the incumbent works with other relevant team members to provide focussed support for statistical data and other aspects of quan ...
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Customer Support Specialist
1 week ago
Xylem Ottawa, CanadaWe're Hiring for a Customer Service Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world ...
IT Support Specialist - Ottawa, ON, Canada - Health Standards Organization
Description
IT Support Specialist, Digital HouseTerms:
Full-time permanent
The IT Support Specialist is a crucial member of the Digital House team, responsible for providing fast and effective technical assistance (Tier 1) on computer systems.
They will play a pivotal role in ensuring the smooth operation of IT services by addressing technical queries, offering advice, and troubleshooting issues promptly.
The ideal candidate will possess strong technical knowledge, troubleshooting skills, effective communication skills, and a customer-oriented approach.Monitor all communication avenues with IT, serving as the initial point of contact for incidents and service requests.
Log incident/service request details accurately and efficiently.
Perform initial troubleshooting and support to restore normal business function swiftly.
Escalate incidents/service requests following established guidelines.
Maintain comprehensive documentation of procedures, policies, and technical user-oriented documentation.
Provide basic training and assistance with hardware, software, and telephones.
Update and maintain IT equipment and software inventory regularly, including tracking warranty information on hardware.
Implement various projects ranging from desktop migrations to network upgrades in collaboration with the team.
Stay updated with latest developments in Microsoft Intune and other M365 products.
Microsoft 365 and Office applications,
Microsoft desktop and server operating systems, and
Microsoft Active Directory, File Servers, Network shares, Group Policy.
Experience in managing devices and applications using Microsoft Intune
Proficient in customer service practices with strong organizational and time management abilities.
Familiarity with iPhone/iPad, iOS setup, and various mobile device management software.
Sound knowledge of cybersecurity practices concerning end-users and workstation equipment.
Proficiency in TCP/IP, basic networking concepts, end-user VPN connectivity, and configuring/troubleshooting network MFPs.
Research and learn technical details of all new hardware and impart knowledge to other IT Staff.
Third-party application installations.
Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
Set your performance and learning objectives for the year in collaboration with your people manager.Take on assigned initiatives or projects for your role.
Competitive compensation and benefits, including a defined benefit pension plan.
Time off programs, including office closure during last week of December.
A culture that measures and values psychological safety, inclusion and engagement.
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations.
Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.
Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care.
"HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success.
We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities.
Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.