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    Client Service Representative - Calgary, AB, Canada - Saint-Gobain

    Saint-Gobain
    Saint-Gobain Calgary, AB, Canada

    1 week ago

    Default job background
    Full time
    Description
    We are presently looking for a Customer Service Representative at our Calgary branch.


    Schedule:
    Monday to Friday


    Status:
    Full Time, permanent, On-site


    This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches.

    Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience (customer facing)
    Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
    Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
    Liaise with head office and other branches from across Canada to solicit inventory to meet customers' needs
    Updating, referencing, and maintaining customer accounts in our inventory/CRM system
    Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
    Updating and referencing the company's CRM system (Oracle)
    Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
    Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
    ~ Computer experience:
    Microsoft Office,
    ~ On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.


    In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Calgary branch to join our team.

    Legal Statement


    At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

    To stay in touch with CertainTeed, follow us on LinkedIn, Facebook and Instagram. #
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