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    eCommerce Platform Specialist - Vancouver, BC, Canada - WineDirect

    WineDirect
    WineDirect Vancouver, BC, Canada

    3 weeks ago

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    Description
    Ecommerce Support Specialist

    As the wine industry has increased focus on DTC sales over the past few years, we've been leading the charge with our all-in-one solution.

    With e-commerce, wine club management, point-of-sale, and order fulfillment – we have everything our clients' need to develop and grow successful DTC programs.

    We facilitate more than 15 million orders representing over $2 billion in sales for our 2,000+ winery clients annually.

    We do that through a strong culture of innovation and an unwavering focus on delivering the best to our clients.

    As an Ecommerce Support Specialist at our Vancouver, BC office.

    Our Ecommerce Client Success Specialist role can be summed up in two words: You're ecstatic about helping each of our clients reach the goals of their winery by assisting them with the use of our DTC software.

    You love managing a very busy inbox, have rockstar communication skills, and consider yourself to be a problem-solving superstar (you're focused, fast and friendly).

    You are also a critical thinker and are unafraid to use the technical resources available to you to answer a range of client concerns and questions.

    You have a solid understanding of winery operations and standard practices. You are patient, well-spoken and genuinely want to help small businesses succeed.

    You are not afraid to represent the WineDirect brand by serving our clients over the telephone, email, and Live Chat.

    Work in a team with Customer Success Specialists who provide exceptional first-level client support on our e-commerce platform via email, telephone, and live chat.

    Resolve tickets and document interactions using our Salesforce community engagement platform.
    Be willing to learn new technical skills.
    Promote our service to clients by offering help and assistance, as needed.

    Form long-lasting relationships with our clients, and work hard to ensure that our platform helps them meet and exceed their goals for success.

    Experience with Hubspot, Intercom, Jira, Microsoft Office, basic HTML, CSS, JavaScript and SQL is desired.

    Tech Savvy:
    You are not afraid of technical challenges. You enjoy investigating technical issues and creating technical solutions.
    Generalist skills in communication with an emphasis on writing and telecommunications.

    Team-Oriented:
    Strong understanding of Marketing, Communication, Sales, and Customer Success.

    have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability and AD&D at no cost to the employee and a 401(k) plan.

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