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    SIU Major Case Investigator - Markham, Canada - Workday

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    Description

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

    Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime

    Come join our team

    What you'll do:

    • Act as Case Lead and conduct field investigations
    • Conduct investigative assistance/tasks as assigned
    • Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence
    • Investigate by conducting in-person or telephone interviews
    • Establish appropriate scope and identify all leads
    • Assist stationary investigators with field investigation, as required
    • Determine when an investigation is ready for disposition
    • Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case
    • Build a defendable case
    • Prepare case brief for defending a case disposition or enabling internal or external prosecutions
    • Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations
    • Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined
    • Supervise investigations conducted by external experts
    • Lead complex investigations involving multiple investigators
    • Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques
    • Attend court as directed and prepare Aviva witnesses for court appearances

    What you'll bring:

    • Post-secondary education or equivalent work experience.
    • CIP designation or working towards CIP
    • Preferred professional qualification in fraud investigation, criminology or financial crime.
    • Minimum 6 years experience in an investigative field of work
    • Strong understanding of claims and underwriting processes
    • Superior analytical, problem-solving and decision-making skills
    • Strong customer service and communication skills – ability to communicate respectfully and compassionately
    • Strong verbal and written communication skills, including presentation skills
    • Assertive and comfortable with challenge and ambiguity
    • Investigative competency
    • Technical knowledge of all insurance lines of business, including policies, claims, and related legislation
    • Investigative strategies and requirements/legislation
    • Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute
    • Valid driver's licence
    • Mobility across Canada, as required
    • Provincial or territorial insurance licensing, as required
    • Ability to maintain confidential information

    What you'll get:

    • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
    • Exceptional Career Development opportunities.
    • We'll support your professional development education.
    • Competitive vacation package with the option to purchase 5 extra days off per year
    • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
    • Corporate wellness programs to support our employees' physical and mental health
    • Hybrid flexible work model

    Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

    #LI-VV1


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