- The role is responsible for writing quality appraisal sheets for automotive and collision repair and providing exceptional customer service.
- The accountabilities of the role are focused on two main areas: accurate repair advice and customer delight.
- Assessing vehicle damage and creating an initial repair order estimate.
- Maintaining regular contact with the insurance companies to advise on vehicle repair status.
- Primary point of contact for customers during and after the repair by providing information, repair updates, and a high level of service throughout the process.
- Valid status in Canada and can work for any employer without need for sponsorship.
- Ability to write collision repair estimates.
- 3 years experience in appraisal writing.
- Knowledgeable in repair estimating software (Mitchell cloud and/or Audatex).
- Knowledgeable in various Insurance "DRP" practices/guidelines.
- Effective multi-tasker that values superior customer experience.
- Ability to work in a team oriented environment.
- Above average communication skills.
- Detail Oriented and highly organized.
- Tools for Ease of Repair: We provide our technicians with the latest tools and equipment to ensure that repairs are done efficiently and effectively.
- Good Wages: We offer competitive wages to attract and retain the best talent in the industry.
- Well-Lit and Spacious Bay: Our facility is well-lit and spacious, providing our technicians with a comfortable and safe working environment.
- Steady Hours: We offer steady hours to provide our employees with a work-life balance that is essential for family comfort and peace of mind.
- Continuous Flow of Work: We have a steady flow of work, which means that our technicians are always busy and have job security.
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Customer Service Representative - Calgary, Canada - MK Auto Group
Description
Repair Advisor/Damage Collision EstimatorJob Summary: (Willing to relocate to Calgary)
The Appraiser / Estimator is responsible for:
Qualifications:
Why Join Us?MK Auto Group is dedicated to providing a positive work environment that supports the growth and development of our employees. We understand that our employees are our greatest asset and we strive to create a workplace that is both rewarding and fulfilling.
Here are some of the reasons why you should join our team:
At MK Auto Group, we are committed to giving back to the community and frequently organize corporate events and activities that promote teamwork, build camaraderie and foster a sense of community within our organization.
Join our team and be part of a company that values its employees and strives for excellence in everything we do.Please submit the resume to You can also apply in-person to Zovinita in the Human Resources Office located at 7705 Flint Road SE, Calgary AB T2H 1G3.
About MK Auto Group:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.