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    Full Time Service Advisor - Markham, ON, Canada - Pet Valu

    Pet Valu
    Pet Valu Markham, ON, Canada

    1 week ago

    Pet Valu background
    Full time
    Description
    End User Service Administrator page is loaded End User Service Administrator
    Apply locations 0001 – Markham Office time type Full time posted on Posted 2 Days Ago job requisition id R21587 Location: Markham,

    Ontario Job Description:
    Pet Valu Canada is seeking an End User Services Administrator.

    The End User Services Administrator is responsible for implementing, configuring, and supporting technology solutions across the organization with a focus on Microsoft Intune and Teams as well as automation and reporting systems.

    Work collaboratively with business partners to ensure key initiatives drive results and obtain financial objectives by providing meaningful, proactive technical analysis and support

    Provide leadership and direction to the team by fostering a high-performance team environment that instills best practices and skills, critical and strategic thinking and pro-active problem-solving.

    Ensures that internal controls are used to mitigate risks around user experiences through system best practices
    Improve the Technology process and through analytics, automation and continuous improvement of processes

    Rollout and Administrate Intune services including application deployment, jumpstart, out-of-box policies, MDM for Android and Apple devices, and security hardening policies.

    Server as the primary administrator for Microsoft Intune, responsible for managing and maintaining Intune infrastructure and configurations.
    Package applications efficiently and effectively for deployment through Intune, ensuring compatibility and seamless integration with existing systems.
    Implement security measures within Intune to safeguard organizational data and ensure compliance with regulatory standards.
    Provide technical support and troubleshooting assistance to resolve issues related to Intune configurations, policies, and deployments.
    Administer telecom services through Teams and Intune while coordinating with vendors as appropriate.
    Provide level 1 support for Access Control and CCTV systems along with vendor escalation and management
    Work closely with IT Security to support user access reviews and drive cleanup and alignment initiatives.
    Review support ticket analytics and user responses and define reporting and dashboards based on SLAs and KPIs
    Provide after-hours troubleshooting support and assistance as necessary.
    2 Years of experience in Microsoft 365 administration required
    ~ A strong proficiency in Microsoft Teams or Intune
    ~ Experience building, configuring, and monitoring all types of endpoints
    ~ Hands-on experience with project deployments.
    ~ Strong understanding of Microsoft technologies and standard support strategies and best practices.
    ~ MS Office Product Experience
    ~ An understanding of Microsoft Exchange, OneDrive, and Sharepoint
    ~ Understanding of access control systems and access control software, including CCTV security cameras

    Microsoft Teams
    Microsoft Intune
    Microsoft Powershell
    Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
    Automation and Job Scheduling tools
    knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; Creating Plans Is good at establishing clear directions and deployment plans to drive service changes across various levels of the organization

    is excellent at honest analysis; Accountability Consistently delivers quality work on time, with a strong attention to detail which ensures the accuracy of their results.

    We believe in investing in the development of our people and have an industry-leading promotion rate.

    Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.

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