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    Préposé(e), Service à la clientèle - Montreal, Canada - JLL

    JLL
    Default job background
    Part time
    Description

    JLL is dedicated to supporting your success, both personally and professionally.

    At JLL, we are shaping the future of the real estate industry by offering top-notch services, advice, and technology to our clients. We are focused on recruiting the most skilled individuals in our field and providing them with opportunities for growth, flexibility, and tailored benefits to help them excel in all aspects of life. Whether you have a background in commercial real estate, trades, tech, or are transitioning to a new field, we empower you to pave the way for a brighter future and thrive in your career and personal life.

    JLL is looking for a Customer Service Representative who will play a key role in delivering exceptional service to our clients. You will be the primary contact point for customers, ensuring their satisfaction with our products and services.

    RESPONSIBILITIES

    • Fully understand all mall services, amenities, stores, promotions, and comfort features
    • Proactively create memorable interactions with customers and provide outstanding service
    • Continuously enhance customer service standards and introduce new ideas
    • Engage with consumers and retailers in a friendly and efficient manner
    • Sell mall gift cards and manage sales transactions
    • Demonstrate positivity in all interactions, whether in person or over the phone
    • Provide guidance, information, and assistance to consumers
    • Inspire and equip customer service teams to deliver exceptional customer experiences
    • Stay informed about products, pricing, sales, and special events to offer tailored suggestions to customers
    • Assist in promotional events including distribution, collection, and sorting of ballots
    • Adhere to the mall's Emergency Management Manual and understand the role of Customer Service within it
    • Undertake additional tasks and duties as required

    REQUIREMENTS

    • High school diploma
    • Customer service experience is a plus
    • Sales experience, including handling transactions
    • Positive attitude and a passion for exceptional customer service
    • Excellent communication skills with various stakeholders
    • Ability to thrive in a fast-paced environment while maintaining professionalism
    • Strong bilingual skills in French and English, additional languages are beneficial
    • Conflict resolution abilities
    • Friendly, proactive, and solution-oriented approach
    • Proficiency in computer applications
    • Flexibility to work weekends, evenings, and holidays
    • Must be available during mall operating hours

    Location:

    On-site – Montreal, QC

    If this opportunity speaks to you, we encourage you to submit your application, even if you don't meet all the criteria. We are eager to learn more about you and your potential contributions.

    Jones Lang LaSalle (JLL) is a global leader in real estate and investment management services. We are committed to safeguarding the personal information shared with us. The data collected during the recruitment process is securely stored and used for legitimate business purposes. Once it is no longer needed, we will ensure its safe deletion.



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