Sr. Technical Project Implementation Specialist - Mississauga, Canada - Element Fleet Management

Description

Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Sr. Technical Project Implementation Specialist to be responsible for the project and technical management of the IT deliverables needed to onboard new clients on to the accident management and risk/safety platforms. This role will involve cross-team coordination (including guiding a team of external resources) & communication, process improvement opportunities as well as technical script reviews and approvals.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:

• Comfortable working in an environment where multi-tasking and problem solving in a fast paced, changing environment is the norm?
• Able to influence stakeholders and work closely with them to determine acceptable solution?
• Able to prioritize and has a sense of urgency to enable milestone completion within targets which is critical to the role's success?

The Sr. Technical Project Implementation Specialist will work directly with the internal Element Fleet Management New Business Implementation Team, the IT Team and our 3rd party vendor (TCS) to ensure successful & timely completion of IT work required for successful onboarding of a new client on the accident or safety & risk platforms. This role will also be the liaison between IT development resources and the Implementation Project Manager for Accident Management & Risk/Safety implementations to ensure deadlines are being completed in a timely and correct manner to meet project delivery date and outcome expectations.

A Day in the Life

Responsible for leading and facilitating the onboarding process as it relates to the technical build of the safety/risk and accident management platforms.

• This includes ensuring custom client requirements are adhered to and the technical portion of the client implementation is delivered on time and quality and accuracy standards are met.
• Responsible for the technical onboarding process from start to finish including final review and validation of onboarding to ensure that all customer requirements have been met.
• Oversee the building and testing process in coordination with IT resources who will be completing a portion of this work
• Act as the technical SME for client onboarding including knowledge of the web applications and technical architecture to ensure accurate programming via SQL as it pertains to customer requirements collected by the business implementation team and submitted to IT via ticket requests
• Facilitate collection of all requirements that are to be provided by the business implementation team to ensure successful onboarding. Coordinate with the business implementation team as needed to obtain missing requirements and/or obtain clarification of specific requirements
• Understands and mitigates risks and problems before they cause schedule slip
• Assesses potential risks and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives.
• Works in partnership with New Business Implementation team to develop and track relevant Quality Assurance metrics & reports on progress; to ensure business & project team are aligned
• Set and manage stakeholder expectations as it relates to timetables and ensures adherence to established timelines
• Produce ad hoc data analysis and reports to provide actionable insights to help facilitate business decisions
• Acts as liaison with the business. Work in partnership with the Implementation Manager to understand and operationalize the customer requirements for the Accident Management & Risk/safety program as delivered through customization of the platform
• Work in partnership with the business as new products are introduced to ensure successful implementation of these products including requirement documentation and technical build is developed and validated for continued use
• Identify opportunities for process improvements to maximize scalability, reduce errors and shorten the time to onboard and launch new clients on the Accident Management and Risk/Safety platforms
• Working with existing IT team members, this individual will participate in process design and technical design to use technology-based solutions and automations to achieve the objectives
• Partner directly with the development team responsible for execution of the design

Requirements

• Bachelor's Degree in related field (or 3 years equivalent work experience)
• Business Analyst experience required
• Project Management Professional (PMP) a plus
• Technical background with SQL, stored procedures, and relational database concepts - MS SQL Server preferred, but not required
• Experience leading small to medium IT projects or sub-teams and knowledge of IT project management
• Demonstrated prior experience leading/facilitating work with a 3rd party vendor
• Excellent planning, organizational, and time management skills
• Strong verbal/written communication skills including an ability to effectively communicate with both business and technical teams.
• Exceptional analytical and conceptual thinking skills
• Demonstrated prior experience leading/facilitating work with a 3rd party vendor
• Proven data presentation skills to a business audience
• Continuous Improvement mindset
• Good working knowledge of Microsoft Office suite
• Ability to speak and write in English

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call