Senior Business Analyst, SAP/SuccessFactors - Ottawa, Canada - Bank of Canada

Description

Senior Business Analyst, SAP/SuccessFactors

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

About the position
We are seeking candidates interested in joining our HR Digital project (until the end of 2024) and our HR – Business Analysis and System Support (BASS) team (for the remainder of the term) The teams are exploring a shift to new technologies and modernization of SAP HCM to fully digitize our HR systems and process. The HR Digital initiatives, which will run until the end of 2024, are focused on implementing the Talent Intelligence Hub and improving our Recruitment module. This is an exciting opportunity to collaborate with top-notch internal and external technology partners and drive projects that make a real impact at Canada's Central Bank

Led by the senior managers of HR Digital and HR BASS, you will join a dynamic and diverse team of analysts collaborating to uncover trends and opportunities while resolving complex issues within our SAP & HR systems.

Further, you will have the full support of your leader and teammates to enhance your skills, experiment, and further your career through our customizable learning and development programs across various domains (HR, SAP, IT, Analytics, etc.) and relevant certifications.

What you will do
You will play a meaningful role in supporting and maintaining the HR business processes and HR technologies, and in advancing HR digital projects. You will provide business analysis and contribute to the development, enhancement, support and maintenance of systems that are used in our core business functions. Working in partnership with other groups, including Information Technology Services, and external technology suppliers, you will use your forward-thinking skills and expertise to coordinate test cycles, report issues and assist in exploring system improvements. You will have a key role in aligning the HR department's strategic objectives with Bank-wide priorities and initiatives.

Specifically, you will:

• lead investigations of system issues and leverage knowledge and experience to provide solutions/fixes
• collaborate with the Bank's external solution partner to assist in the design, build and deployment of identified solutions/fixes
• lead and/or participate in the analysis phase of a variety of complex business processes by gathering and managing user requirements
• work with internal collaborators to identify current state and future state process maps
• support changes to business processes and enhance service delivery by managing requests for technological enhancement requests
• assist in research to resolve issues and determining feasibility of enhancements/unused features to address business needs
• lead, develop and implement user acceptance testing strategies, schedule resources, track test results and facilitate collaborative system and data design sessions with end users and business
• conduct impact analysis of technology changes on business processes and existing technology, investigate trends and irregularities to identify causes
• make recommendations for changes to processes or systems to enhance service delivery, ensure data integrity and minimize operational risk
• lead activities for the release management cycle, including release planning, monitoring approvals and coordinating deployment to production with internal ITS resources and third-party suppliers
• partner with other departments, including Information Technology Services, and external technology suppliers to coordinate projects and system enhancements that are aligned with the HR's strategic objectives and Bank-wide priorities and initiatives.
• assist in cross training activities

What you need to succeed
You are a self-starter with the ability to set priorities, monitor ongoing projects and ensure deliverables are achieved. You are adaptable, flexible and eager to take on challenges. You are hard-working, positive and results driven. You work well with colleagues and clients to take action and focus on solutions within your own field of expertise to ensure overall success.

You also have:

• advanced knowledge of SuccessFactors employee central, recruitment and compensation as well as: SAP, ERP, ECC, HCM
• experience working with platforms such as ServiceNow, SAP WorkZone, Workday Adaptive, etc.
• knowledge of HR business processes and tools, including deployment
• an understanding of the fundamentals of computer systems and IT methodology used in the client server environments, specifically ERP environments, as well as understanding of structured methodology and system development life cycle
• a broad knowledge in the areas of system support and business process analysis
• experience in leading small projects and delegating tasks to team
• an ability to collaborate effectively with technical specialists and suppliers to ensure departmental business requirements are met
• an ability to quickly grasp and solve complex issues, diagnose multifaceted problems and devise appropriate responses or strategies to address them while anticipating future opportunities or uncovering potential problems
• capacity to set priorities and monitor projects and initiatives, ensuring follow-through and collaborating to resolve any new issues.

Nice to have

• SAP SuccessFactors training &/or certification(s)
• International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) designation

Your education & experience
This position requires a completed post-secondary degree in a relevant field (e.g., information technology, project management, business analysis) and a minimum of six years of experience in an Enterprise Resource Planning (ERP) within an HR environment or in relevant information technology, business and/or process analysis. An equivalent combination of education and experience may be considered.

What you need to know

• Language requirement: English and French essential (bilingual) with a preferred starting level of functional (level 4) in second official language. Candidates who do not meet the second official language requirement are encouraged to apply. Training maybe provided to help reach the level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• The official title for this position is "Senior Business Analyst "

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $106,739 to $125,575 (job grade 17)
• Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at 7 to 10% of your base salary. The Bank offers performance pay for those who exceed expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.