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    Learning Specialist - Vancouver, Canada - United Services Group

    United Services Group
    United Services Group Vancouver, Canada

    5 days ago

    Default job background
    Description

    Tuesday, September 13, 2022

    About Us

    We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

    We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

    Department Purpose/ Function

    Learning and Development focus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.

    Job Summary

    Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D department.

    Execution of United Services Group's Vision, Mission, Values and Strategic plans

    Learning & Development

    Facilitate Training

    • Facilitate the onboarding program across Canada for employees and partners.
    • Facilitate in-person and virtual workshops for continued skill development for our employees and partners.
    • Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D to support new product testing and new pilot project testing.
    • Facilitate in-person client presentation for new products and services.
    • Deliver customized, practice-specific technical training to our employees and partners all across Canada.
    • Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning
    Design & develop
    • Develop learning resources which can include reference guides, videos, eLearning and digital media assets
    • Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D Protocols
    • Develop and update existing learning resources (reference guides, eLearnings, videos, leader's guide, PowerPoint presentations) as needed
    • Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis
    • Deliver individual and group training covering technical and operational aspects for all company initiatives
    • Develop training programs for internal and external teams to match company objectives
    • Create training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshops
    • Select or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorials
    • Evaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
    • Create training needs analysis and provide advice on training for system change and upgrades
    • Develop and implement strategies and tools in collaboration with Change Management to enable

    Administration:

    • Work with various departments training schedule for onboarding, workshops and in field training.
    • Maintaining and developing training courses, learning plans, training reports on the LMS software.
    • Assist in data integrity assessment for training data on Salesforce.
    • Involved in strategic projects as required by management
    • Social media support
    • Support IT and other departments to develop KPIs for all departments
    • Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps). Responsible for asset management.

    Additional Responsibilities:

    • Perform all daily functions in alignment with company mission, vision, and values
    • Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

    Job Requirements and Expectation

    • 50% travel within the designated territory or outside the province you live
    • Ability to deal with high level of stress and solve problems as they arise.
    • Ability to work flexible shifts on a rotation basis or some evenings.
    • Organizational and planning skills
    • Critical thinking and problem-solving skills
    • Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.)
    • Advanced Use of Microsoft Suite (Excel/Word/PPT)
    • Communication skills- (Specifically listening, negotiating, crucial conversations, business writing)
    • Process compliance
    • Information gathering and analytical skills
    • Facilitation of a Collaborative environment
    • Demonstration of good business acumen and decision-making ability
    • Managing confidentiality of all information
    • Attention to detail and accuracy
    • Flexibility and adaptability to a changing environment

    Education/Experience

    • Post-secondary degree in business administration or related field
    • Minimum of 5 years' relevant experience
    • 5 years' experience in a progressive management role
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