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    Visitor Experience Team Lead - Alberta, Canada - Government of Alberta

    Government of Alberta
    Government of Alberta Alberta, Canada

    2 weeks ago

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    Description

    Job Information
    Job Title: Visitor Experience Team Lead
    Job Requisition ID: 57742
    Ministry: Forestry and Parks
    Location: Rocky Mountain House, Miquelon Lake Provincial Park
    Full or Part-Time: Full Time
    Hours of Work: 36.25 hours per week
    Permanent/Temporary: Permanent (2 positions)
    Scope: Open Competition
    Closing Date: June 3, 2024
    Classification: Program Services 4 Market Adjustment
    Salary: 2,757.39 to 3,604.17 bi-weekly ($71,967 - $ 94,068 /year)

    The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

    Alberta Forestry and Parks - We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

    For more information about the Ministry of Forestry and Parks, please visit our website at:

    Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta's parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

    For more information on Park locations visit:

    Role Responsibilities

    Visitor services and engagement program planning; strategic, operational and capital planning:

  • Identifies and develops park specific VE and VS Program directions
  • Provides program direction to VS and VE staff
  • Participates in the Provincial Visitor Engagement Coordinating Committee, VS and VE Training and Recruitment Committees and Visitor Engagement Formal Education Committee to ensure provincial collaboration
  • Leads the development, review and updates of the PMA Visitor Experience Plan and support District and Regional staff in development and review of various Park Management Plans
  • Assists with long term (5-10 years) and medium term (2-5 years) strategic planning for park and/or District to develop relevant and innovative VS and VE programs that are responsive to changes in corporate direction and client needs and demands
  • Assists with annual and medium-term operational planning for Area VS & VE program services, by establishing program goals and objectives, performance targets, measures and milestones

    • Visitor services and engagement personal service planning, delivery and evaluation within the PMA and DTMA:

  • Quality services are developed to effectively and efficiently communicate Alberta Parks information and specific park and organizational-level messages
  • Interpretive, formal educational and outreach programming services are delivered on a year-round basis
  • Information services are delivered on a year-round basis
  • Special events and event support are delivered within the Park and Districts on a year round basis

    • Visitor services and engagement non-personal service planning, delivery and evaluation:

  • Leads the development of an Area Communication and Publication plan and oversees the implementation and evaluation of this plan
  • Leads the development of an Area Promotions Plan, and oversees implementation and evaluation of this plan
  • Cultivates professional networks and nurtures partnerships with individuals and organizations involved in Alberta Tourism including other GoA ministries, local government, businesses, tourism associations and Travel Alberta
  • Leads the development of District information disseminating services relating to the VS and VE Programs by ensuring information posted on park specific or agency websites is current and accurate
  • Collaborates with the Area Manager to ensure signs are engaging, effective, accurately reflect park information and key messaging, meet Alberta Parks sign standards, stay well maintained and refreshed, and updated or replaced in a strategic way
  • Acts as the Area contact for media inquiries and coordinates responses in consultation with the Area Manager and Ministry Communications Coordinators
  • Accountable for the distribution of park specific, non-personal information and print media (tear sheets, brochures, signs, and exhibits) to park facilities
  • Assists to develop, maintain and update the Area's digital photo library for promotional purposes

    • Role Responsibilities Continued

    Visitor services and visitor engagement program and supervision:

  • Accountable for the recruitment, orientation and training, supervision and evaluations for all AB government employees in program area
  • Performs performance management tasks as described by Human Resources policy and direction, including completion of staff performance plans and developing work plans for staff under their supervision
  • Ensures that all GoA, contracted, special program and volunteer staff clearly understand their responsibilities and are trained to successfully complete their responsibilities
  • Identifies training needs and provides or facilitates required training
  • Facilitates opportunities for staff to attend formal training programs
  • Monitors and evaluates effectiveness of current staffing levels and identifies district VE/VS staffing needs and applies for employment, practicum and internship programs to compliment GoA funded positions
  • Leads and assists with formal park, district, regional and division training workshops by participating in workshop planning teams and/or developing and presenting sessions as required

    • APS Competencies

    Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

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