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    Contracts Program Manager - Oakville, Canada - Veolia WTS

    Veolia WTS
    Veolia WTS Oakville, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description

    Manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in NAM and develop new operations/forecasting processes needed to support the growing portfolio. In addition, be resource to support the expansion of the model into regions outside of North America.

    Nature of work:

    In this role, your responsibilities will include (but are not limited to);

    • Organize sessions with sales and commercial engineering teams develop and implement the strategy for MRA contract opportunities, also in coordinating with Services teams if customer is interested in a performance based contracts (MSA)
    • Work closely with Services, Insight, techsupport teams to support customer needs and ensure deliverables from contract are provided.
    • Maintain forecast of membrane replacements needed for the ZW PSI to use with factory production planning.
    • Engage project management team in the execution of membranes replacement events as required.
    • Ensure annual Invoicing is updated and completed for active contracts.
    • Monitor and update annual contract financial performance and contract forecasting.
    • Coordinate customer feedback meetings to provide feedback and input.
    • Be a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction.
    • Travel to customer sites for site meetings and issue investigation will be required at times.
    • Function in this role with a high order of integrity and compliance with the regulations and Environmental Health & Safety guidelines.

    Skills:

    • Ability to multitask on several concurrent projects
    • Familiarity with , SAP and other business productivity tools and platforms.
    • Ability to work and thrive in a team environment
    • Communicate effectively to internal groups and customer in person and over the phone
    • Strong knowledge of MS Office suite
    • Excellent communication (oral and written) and interpersonal skills.
    • Attention to detail and perseverance
    • Ability to work well and collaborate with a team
    Qualifications

    Qualification/ Requirements:

    • B.S. in an engineering/science discipline or related technical experience
    • 5+ years of customer relationship management experience.
    Additional Information

    As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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