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    SaaS Systems Administrator - Ottawa, Canada - Lightspeed

    Lightspeed
    Lightspeed Ottawa, Canada

    5 days ago

    Default job background
    Full time
    Description

    Hi there Thanks for stopping by

    Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place

    We're looking for a Saas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems, and security requirements comprehensively. Additionally, you will assist the team in supporting our employees on more intricate issues requiring the expertise of a Systems Administrator. Moreover, you will provide essential coaching to the Service Desk staff, nurturing their development into potential Systems Administrators.
    What you'll be doing:

  • Provide technical support to end-users, with issues that require a SaaS Systems Administrator, by responding to inquiries, diagnosing and resolving hardware and software problems, and escalating complex issues to higher-level support when necessary;
  • Maintain and improve Lightspeed's core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms;
  • Collaborate with other IT team members to solve complex issues and contribute to IT projects and initiatives;
  • Automate processes using a low-code/no-code platform (Workato);
  • Integrate and automate SaaS via API;
  • Configure SSO (SAML 2.0, OpenID) for external applications;
  • Handle sensitive information with sound judgment; implement and maintain effective security systems to reduce business risk;
  • Develop audit-proof systems and records and create quality control and assurance processes to prevent and check errors;

    • What you need to bring:

    We're looking for a candidate who has experience with the following:

  • Strong hands-on experience in Service Desk technology and ITIL/ITSM:
  • Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services:
  • Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently:
  • Programming experience with low-code / no-code environments:
  • Programming experience with Bash, Python and/or Powershell:
  • Experience in planning, implementing, and maintaining various technology components to meet business requirements:

    • We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

    What's in it for you?

    Come live the Lightspeed experience...

  • Ability to do your job in a remote environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

    • ... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • LinkedIn learning
  • Volunteer day
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