- Answer incoming calls from customers regarding service and installation.
- Schedule customer installation and service calls.
- Dispatch installers/technician.
- Inform installers/technicians of all project requirements.
- Ordering of parts in timely manner.
- Monitor incomplete job reports daily.
- Respond to customers who report service and installation concerns and work towards resolving the issue.
- Maintain communications within the office to ensure smooth installations, serving, etc.
- Minimum 2 years' experience as a dispatcher (experience in garage door industry preferred, but will train the right candidate)
- Possess strong organizational and time management skills.
- Ability to prioritize multiple simultaneous demands and works well under pressure.
- Ability to think fast and make decisions.
- Ability to work independently and as a team member.
- Excellent written and verbal communication skills.
- Proficient in Microsoft, Quickbooks and Connecteam. (will train the right candidate)
- Ability to overcome objections, solve problems and ensure customer satisfaction.
- A positive work environment with competitive pay.
- Comprehensive technical, safety and product training provided.
- Opportunity to build a long-term career with upward mobility.
- Excellent Health and Dental benefits offered for all employees.
- PPE allowance / Cell Phone allowance.
- Quarterly staff lunches to promote employee comradery.
- COR Certified workplace.
- Equal opportunity employer.
-
Customer Care Representative
2 hours ago
Sonova Regina, CanadaRegina, CanadaCustomer Care Representative · - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ · - Are you passionate about providing customer service that exceeds expectations?_ · If so, we think you belong ...
-
Customer Care Specialist
1 week ago
BeBee Professionals is looking for a Customer Care Specialist to join our team in Regina. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints. · The ideal candidate should ...
-
Manager, Customer Care Centre
1 week ago
SaskPower Regina, CanadaPermanent - Full Time · At SaskPower, we generate more than just electricity for Saskatchewan people. We offer some of the best jobs in the province. · Our challenging careers will help you grow while being surrounded by a fully-committed team, committed to safety, openness, coll ...
-
Customer Care Representative
6 days ago
Sonova Regina, CanadaAre you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? · Are you passionate about providing customer service that exceeds expectations? · If so, we think you belong here at Connect Hearing as a Customer Care Repr ...
-
PerkinElmer Saskatchewan Beach, CanadaDelivering exceptional level of service to our customers involving several key responsibilities that include: · - Fluent in both English and French - Speak, Read and Write · - Bid preparation and submission. Work from the customer requirements to gather and supply specific inform ...
-
Service Advisor
1 week ago
Progressive Automotive Service LTD Regina, CanadaProgressive is a busy automotive repair shop. Our Family owned business specializes in light duty car and truck repairs. We pride ourselves in excellent customer service, delivering expert repairs and maintenance. · We are looking for a Service Advisor to help us take care of our ...
-
Heavy Equipment Sales
6 days ago
Westcon Equipment & Rentals Ltd. Regina, Canada**_Westcon Equipment & Rentals - Regina, Sk_** · **_Heavy Equipment Sales JCB _** · **Responsibilities/Duties** · - Expand on existing customer base through cold calls and scheduled calls to customer sites and offices · - Meet with customers to address concerns and provide soluti ...
-
Service Consultant
5 days ago
OK Tire Park Street Regina, Canada**About us** · OK Tire Park Street is a small business in Regina, SK S4N 2G3. We are professional, agile, innovative, and our goal is to provide services to our clients to ensure that their vehicle is safe, efficient and reliable and to protect their investment. · We are locally ...
-
Route Representative
3 days ago
Alsco Canada Corp Regina, CanadaDeliver clean goods. Load and unload delivery truck. Ensure customer loyalty with outstanding customer service. Build relationships with customers. Manage customer needs. Proactively resolve concerns in cooperation with Service department Management. Ensure timely deliveries of c ...
-
Route Representative
4 days ago
Alsco Canada Corp Regina, CanadaDeliver clean goods. Load and unload delivery truck. Ensure customer loyalty with outstanding customer service. Build relationships with customers. Manage customer needs. Proactively resolve concerns in cooperation with Service department Management. Ensure timely deliveries of c ...
-
Appliance Repair Technician
3 days ago
City Master Appliance Regina, CanadaCity Master Appliance exists to help its customers care for and extend the life of their home appliances. We provide same-day appliance repair services for all major appliances. · Why work for City Master Appliance? · - Full-time · - Commission, bonus pay and tips · - We provide ...
-
Appliance Repair Technician
1 week ago
City Master Appliance Regina, CanadaCity Master Appliance exists to help its customers care for and extend the life of their home appliances. We provide same-day appliance repair services for all major appliances. · Why work for City Master Appliance? · - Full-time · - Commission, bonus pay and tips · A typical day ...
-
Route Representative
1 week ago
Alsco Canada Corp Regina, CanadaDeliver clean goods. Load and unload delivery truck. Ensure customer loyalty with outstanding customer service. Build relationships with customers. Manage customer needs. Proactively resolve concerns in cooperation with Service department Management. Ensure timely deliveries of c ...
-
System Administrator
2 days ago
powerland Regina, Canada**Job description** · Systems Administrator · The Systems Administrator is the final escalation point within the Services portfolio of customers, reacting to issues brought forth by customers and/or lower tiers. This position works closely with Senior Solution Architects and othe ...
-
System Administrator
3 days ago
powerland Regina, Canada**Job description** · Systems Administrator · The Systems Administrator is the final escalation point within the Services portfolio of customers, reacting to issues brought forth by customers and/or lower tiers. This position works closely with Senior Solution Architects and othe ...
-
Lead Generation Specialist
1 week ago
Unified CX Solutions Regina, CanadaOutbound Lead Generation / Appointment Setting Representative · Work-from-Home - Remote Position · Unified is looking for experienced Call Centre Lead Generation / Appointment Setting Representatives to make outbound calls to WARM LEADS to book appointments. · - Full-Time positio ...
-
Appliance Repair Technician
5 days ago
City Master Appliance Regina, CanadaCity Master Appliance exists to help its customers care for and extend the life of their home appliances. We provide same-day appliance repair services for all major appliances. · Why work for City Master Appliance? · - Full-time · - Commission, bonus pay and tips · A typical day ...
-
Food and Beverage Server
6 days ago
Harbour Landing Village Regina, Canada**Summary ** · As a server at Harbour Landing Village, you'll be the face of our restaurant and responsible for our customer and residents' experiences. · Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving ...
-
Admin Clerk
1 week ago
rSolutions Regina, Canada**Accounting & Administrative Clerk** · - Primary Accounts Payable responsibilities include: verifying compliance with the company's purchasing and payables procedure, matching valid purchase order to the supplier invoice and posting the supplier invoice into the payable system, ...
-
Food and Beverage Server
2 hours ago
Harbour Landing Village Regina, Canada**Summary ** · As a server at Harbour Landing Village, you'll be the face of our restaurant and responsible for our customer and residents' experiences. · Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving ...
Customer Care - Regina, Canada - Overhead Door Corporation
Description
Customer Care & DispatcherA bit about us:
Overhead Door began in 1973 and has built its reputation of outstanding customer service. By delivering honest advice and professional workmanship, Overhead Door has grown to be the largest door install and service companies in Saskatchewan. The strength of the company is in its ability to meet the changing needs of its customers and to provide outstanding customer service through its' dedicated staff.
Overhead Door specializes in furnish, installation and service of upward acting door and dock solutions. Our core business is installation and service of upward-acting door systems. We supply Overhead Doors and related products to new commercial building contractors, the new homebuilding industry, private businesses, and to homeowners.
Role:
We have an immediate opening for an Experienced Dispatcher in our Regina warehouse. Reporting to the Service Manager. This role is a part- time position with the opportunity to go full-time to cover Maternity leave and possibly more.
Responsibilities:
We offer:
To Apply:
If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add DISPATCHER to the subject line of all correspondence.