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    Sr Customer Practice Manager - Toronto, Canada - Amazon Web Services Canada, Inc.

    Amazon Web Services Canada, Inc.
    Amazon Web Services Canada, Inc. Toronto, Canada

    4 days ago

    Default job background
    Full time
    Description

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.


    The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes.

    The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs.

    The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.

    Key job responsibilities

    The CPM will drive the following:

    • Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
    • Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies
    • Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)
    • Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
    • Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
    • Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services
    • Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives
    • Support scale through shared learnings and mechanisms across the Professional Services sales team.
    About the team
    Diverse Experiences
    AWS values diverse experiences.

    Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

    If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

    Why AWS?
    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

    We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Inclusive Team Culture
    Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    Mentorship & Career Growth
    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

    Work/Life Balance
    We value work-life harmony.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    Hybrid Work
    We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

    Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.

    Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.

    We are open to hiring candidates to work out of one of the following locations:

    Calgary, AB, CAN | Toronto, ON, CAN | Vancouver, BC, CAN

    BASIC QUALIFICATIONS

    • 8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customerfacing roles.
    • Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory.
    • Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape.
    • Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
    • Ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
    PREFERRED QUALIFICATIONS

    • BA/BS degree
    • Experience with design of modern, scalable delivery models for technology consulting services (e.g. Agile).
    • Vertical industry sales and delivery experience of cloud services and solutions.
    • International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners.
    • Understanding of cloud computing and data transition challenges.
    • A partner network for joint pursuit and delivery.
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