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    Bilingual Patient Care Coordinator - Ontario, Canada - Aurora Cannabis

    Aurora Cannabis
    Aurora Cannabis Ontario, Canada

    1 week ago

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    Description

    Job summary

    Reporting to Senior Clinic Team Lead, the Patient Care Coordinator will handle inquiries, scheduling and education for medical cannabis patients by telephone and email. This is an entry-level position that the successful candidate will assist our Health Care Practitioners with accurate history taking and verbal or written translation. They must work as an effective member of an integrated Patient Service team and must be able to work quickly and in a detailed manner to keep up-to-date with patient requests.

    As a Patient Care Coordinator, you will...

  • Vetting medical records and referrals
  • Answering inbound calls and making outbound calls
  • Booking and confirming patient appointments
  • Answering patient and physician inquiries via email
  • Data entry and document management
  • Educating patients on medical cannabis
  • Completing registrations with Licensed Cultivators
  • Keeping up to date on current cannabis news, laws and regulations
  • Troubleshooting patient concerns
  • Establishing and maintaining a maximum level of client satisfaction
  • Helping out with patient retention
  • Performing other duties as assigned

    • You would be the best fit for this role if you have...

  • 2 years experience in the Clinic
  • Superior verbal and written communication skills in English and French
  • Comfortable learning and working with new software
  • Proven analytical and problem-solving skills
  • Must be able to work in a fast-paced environment
  • Resides within proximity to regional territory
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Must be team-oriented
  • Excellent organizational skills, with special consideration to time and clinic operations
  • Ability to organize and prioritize multiple tasks and work roles
  • Strong document management skills
  • Demonstrated proficiency in computer word processing, spreadsheet applications, and Electronic Medical Record (EMR) systems
  • Strong conflict resolution skills
  • A professional office demeanor including phone etiquette and business communication skills
  • Able to communicate effectively using all communication vehicles in English and French
  • Demonstrated ability to make quick decisions and solve tough problems
  • Works well independently, can manage multiple priorities, and is solutions oriented and proactive
  • Must be detail-oriented

    • Bonus point if you have...

  • Diplôme d'Études en Langue Française (DELF)

    • Why you'll love working at Aurora
    Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here's how we do it...

  • Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun With flexible working hours to compressed work weeks (OR remote work options – depending on role) to paid sick and vacation time, you will be empowered to achieve work-life balance.
  • Total rewards: we will motivate you to go above and beyond with a competitive salary or hourly wage (with shift premiums), stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.
  • Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program (because we truly believe cannabis is the best medicine).
  • Life-long learning: we're lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
  • Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.
  • Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.
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