Case Management Specialist - Tweed, Canada - EML (Employers Mutual Limited)

EML (Employers Mutual Limited) Tweed, Canada

5 days ago

Full time

Description

WHY EML?

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey.

We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long term career here at EML.

Here are just some of the employee benefits we offer at EML:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

THE ROLE

As part of our new team based in Tweed Heads , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Management Specialist role is a crucial aspect to supporting an injured worker through their recovery and getting their lives back on track. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone's life, this is the role for you

This will be a permanent position commencing October 2nd 2023 based in our brand-new Tweed Heads office, with flexibility to work from home.

YOUR RESPONSIBILITIES

Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries

Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to support the injured worker through their recovery

Ensure active and timely strategies are implemented to improve recovery and return to work outcomes

ABOUT YOU

Previous experience in a allied health, customer service, call centre/contact centre role or disability support will be highly advantageous but not essential.

Ability to work well within a team and thrive in a fast-paced environment

Passion for helping people and can handle challenging conversations

Proactive, self-motivated and can think creatively when engaging with stakeholders

Empathetic, resilient and ability to work well under pressure

Excellent computer literacy skills

ABOUT EML

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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