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Mississauga

    Manager, Mobile Licensing Enforcement - Mississauga, Canada - City of Mississauga

    City of Mississauga
    City of Mississauga Mississauga, Canada

    5 days ago

    Default job background
    Permanent
    Description

    Job Summary

    The Manager of Mobile Licensing is responsible for leading Mobile Licensing supervisors, administrative staff, and Municipal Law Enforcement Officers. The Manager ensures alignment with corporate strategic priorities, manages the organizational structure, training, operational procedures, budget and resources of the section. Drafting and enforce by-laws and overseeing the administration of licence issuance to multiple sectors is a key part of this function.

    Duties and Responsibilities

  • Provide strong leadership by managing, coaching, motivating, and developing staff to achieve departmental goals.
  • Brief senior officials including management and city council, as required both in writing and verbally.
  • Proactively anticipate community issues, assess their impact, and develop comprehensive plans for resolution.
  • Develop and implement a bi-annual business plan in alignment with organizational objectives.
  • Create and manage the operating budget, monitoring expenses, and revenues effectively.
  • Conduct internal and external investigations on various concerns, ranging from resident and industry complaints to HR matters.
  • Ensure consistent enforcement of municipal by-laws and provide education to stakeholders seeking information.
  • Review license applications to confirm compliance with regulatory standards, assessing potential risks to public safety.
  • Represent the Enforcement section at conferences, engage with external governmental agencies, and participate in external committees and License Appeal Tribunals.
  • Liaise with stakeholders and the public to resolve issues, address escalated complaints, and develop strategies for long-term solutions.
  • Conduct risk assessments of applicants and develop risk management plans in coordination with internal and external partners.
  • Resolve complex complaints and concerns, providing recommendations to the Mayor and/or Members of Council.
  • Prepare annual work plans aligned with Service Area Business Plans, incorporating key compliance and licensing initiatives.
  • Represent the division in meetings and initiatives with other divisions, service providers, and government bodies.
  • Maintain accuracy, security, and integrity of database information.
  • Support strategic divisional and corporate initiatives as needed.

    • Skills and Qualifications

  • Must have a minimum of 5 years of progressive experience, including at least five years of management or supervisory experience in enforcement and operational environment.
  • Must have a post-secondary education, preferably in Public Administration, Business Administration, Law Enforcement, or related fields. Equivalent experience may be considered.
  • Proven ability to lead diverse teams, emphasizing innovation, collaboration, transparency, and accountability.
  • Excellent writing skills for preparing detailed business proposals and corporate reports.
  • Extensive experience in managing licensing processes and administration, including application, issuance, renewal, and appeals.
  • Proficiency in financial analysis and reporting, budget development, expenditure forecasting, and interpreting financial reports.
  • Strong knowledge of relevant by-laws and government legislation, with the ability to interpret complex language.
  • Effective communication and persuasion skills to advise elected officials, stakeholders, and the public.
  • Superior critical thinking and decision-making abilities, with an innovative and outcome-oriented approach.
  • Flexibility to manage multiple tasks in a fast-paced environment with shifting priorities.
  • Advanced computer skills in Microsoft Word, Excel, and PowerPoint. Knowledge of SAP and workflow management systems is an asset.
    • Hourly Rate/Salary: $ 109, $ 145,540.00
    Hours of Work: 35
    Work Location: Mavis North, Enforcemnt/C Stor
    Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Mobile Licensing Enforce
    Non-Union/Union: Non Union A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
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