Jobs
>
Toronto

    Service Design Specialist - Toronto, Canada - WCG International

    WCG International
    WCG International Toronto, Canada

    20 hours ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Who we're looking for

    Service Design Specialist

    Program: Employment Services

    Status: Permanent Full-Time

    Location: Remote - Canada

    Like WCG, you believe in the power of work to transform lives. As a Service Design Specialist, you'll be responsible for analyzing data and feedback, systemizing initiatives, providing support, guides, processes, and tools and developing solutions to ensure that contractual KPIs are met and to support quality and improvement.

    What you'll do

  • Ensure systems and processes are developed to maximize the efficiency of program resources.
  • Develop the Service Management Framework and Service Delivery Model that will guide Service Providers including service delivery policies, customer service standards and key performance indicators.
  • Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment.
  • Design and maintain all program supporting documentation, including jobseeker and employer forms, systems user guides, etc.
  • Own the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
  • Monitor policy and regulatory updates to ensure changes are reported and incorporated in the service delivery or contract management framework

    • What you bring

    Preferred Criteria

  • Information Mapping Professional (IMP) certification or equivalent
  • Project Management Professional (PMP) certification or equivalent
  • Certified change Management Professional (CCMP) certification or equivalent
  • Bilingual (French & English)
  • A post-secondary diploma or degree in business, social services, or related discipline

    • What we offer

  • Competitive salary of $, - $, per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • SNC-Lavalin

    Design Technology Specialist

    23 hours ago

    SNC-Lavalin Toronto, Canada

    **Design Technology Specialist** · **Come join us in reshaping the future with SNC Lavalin. SNC Lavalin is dedicated in engineering a better future for our planet and its people.** · SNC-Lavalin's Mining & Metallurgical team in Canada is made up of more than 400 employees who wor ...

  • Eataly North America

    Graphic Design Specialist

    2 hours ago

    Eataly North America Toronto, Canada

    JOB OVERVIEW · The Graphic Design Specialist produces engaging visual content, both print and digital, to support all functions across the business. This position is based on site in the store. It is not a remote position. · Reports to the Graphic Design Manager. · - Creates cont ...

  • Eataly North America

    Graphic Design Specialist

    2 hours ago

    Eataly North America Toronto, Canada

    Company Description · Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: · - EAT authentic Italian food at our restau ...

  • TD Bank

    Intranet and Design Specialist

    1 day ago

    TD Bank Toronto, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · - Business Banking Divisional Office supports Business Bankers in the pursuit of Our Quest to be the number one Business Bank in Canada. Part of Business ...

  • TD Bank

    Intranet and Design Specialist

    1 day ago

    TD Bank Toronto, Canada

    402917BR · Corporate Development / Strategy / Design · Toronto, ON · March 14, 2023 · Company Overview · Department Overview · Business Banking Divisional Office supports Business Bankers in the pursuit of Our Quest to be the number one Business Bank in Canada. Part of Business B ...

  • TD Bank

    Solutions Design IT Specialist

    2 hours ago

    TD Bank Toronto, Canada

    **Solutions Design IT Specialist**: · BR · **Job Category - Primary** · - Technology Solutions · **Work Location** · - TD Centre - South - 79 Wellington Street West · **Employment Type** · - Regular · **City** · - Toronto · **Time Type** · - Full Time · **Province/State** · - Ont ...

  • IBI Group

    Universal Design Specialist

    1 day ago

    IBI Group Toronto, Canada

    Company Description · We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire - to help our clients create liveable, sustainable, and advanced urban environments. · Arcadis has officially ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    393114BR · Technology Solutions · Toronto, ON · January 6, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    401214BR · Technology Solutions · Toronto, ON · March 7, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ra ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    394367BR · Technology Solutions · Toronto, ON · January 12, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    399274BR · Technology Solutions · Toronto, ON · February 22, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. Th ...

  • Yorkville University

    Curriculum Design Specialist

    1 day ago

    Yorkville University Toronto, Canada

    About Us: · The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    412447BR · Technology Solutions · Toronto, ON · July 4, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rap ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    401709BR · Technology Solutions · Toronto, ON · March 7, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ra ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    390722BR · Technology Solutions · Toronto, ON · January 27, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ...

  • TD Bank

    Solutions Design IT Specialist

    1 day ago

    TD Bank Toronto, Canada

    399273BR · Technology Solutions · Toronto, ON · March 3, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The ra ...

  • TD Bank

    Change Management Specialist-design

    1 day ago

    TD Bank Toronto, Canada

    397620BR · Project Management · Toronto, ON · January 27, 2023 · Company Overview · Department Overview · The Design Practice (DCX) is responsible for the user experience of customer and employee facing touchpoints for banking, investing, and insurance, including but not limited ...

  • City of Toronto

    Digital Media Design Specialist

    1 day ago

    City of Toronto Toronto, Canada

    **Job ID**: 34021 · **Job Category**:Information & Technology · **Division & Section**:Technology Services, Office of the Chief Technology Officer · **Work Location**:Metro Hall, 55 John St. · **Job Type & Duration**:Permanent, Full-time · **Hourly Rate **$ $43.71 · **Shift Infor ...

  • TD Bank

    Governance and Control Specialist/ Privacy Designate

    1 day ago

    TD Bank Toronto, Canada

    395976BR · Corporate Development / Strategy / Design · Toronto, ON · February 2, 2023 · Company Overview · Department Overview · The TECE Governance and Control team supporting ED&A provides is the assurance function accountable to ensure the ED&A businesses have adequately consi ...