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    Service Officer - Toronto, Canada - Randstad Canada

    Randstad Canada
    Randstad Canada Toronto, Canada

    2 weeks ago

    Randstad Canada background
    Temporary
    Description
    Do you have excellent Excel skills? Are you looking to gain experience within a top 5 bank? Do you have excellent organizational, interpersonal and time management skills? If so, this would be a great opportunity for you

    Our client, a top 5 bank, is looking for a Service Officer for a 7 month contract in Toronto.

    This is hybrid role - 2 times a week on site, Monday and Tuesday (subject to change in the future).

    There is possibility of contract extension and convert to permanent opportunity dependents on business needs.

    Pay rate:
    $22.00/Hour

    Working Hours:
    Mon-Fri, 8:30am - 5:00pm

    Advantages


    • Opportunity for growth
    • Competitive pay rate
    • Hybrid role
    • Start date ASAP
    • Potential for contract extension and conversion
    Responsibilities
    As a Service Officer, your duties will include but not be limited to:


    • Reporting to the Team Manager of Internal Processing team.
    • Processing transactions accurately and on time
    • Prioritizing and managing own workload to meet SLA requirements for service and productivity
    • Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
    • Escalating non-standard or high risk transactions or other activities as appropriate
    • Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
    • Completing investigations – report/escalate risk issues identified or process gaps
    • Accessing systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
    • Assisting in analysis, development, testing, and implementation of operating and process improvements
    • Identifying opportunities to improve service delivery and support process improvement initiatives.
    Qualifications


    • Working knowledge of wealth management industry, including product knowledge i.e. different account types and their functionality (ideally 1-2 years, operations background, closing an account, opening a savings account, understanding of SLA's)
    • High level of attention to detail required
    • Excellent interpersonal skills with the ability to build relationships with the teams and partners.
    • Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset.
    • Must be highly motivated with excellent organizational and time management skills.
    • Exceptional verbal and written communication skills
    • Ability to work independently and manage multiple tasks at once
    • Ability to accurately document and record customer/client information
    • Commitment to client service excellence
    • Post-Secondary education required/University degree is a must, Business related major is an asset
    • Tech Savvy – navigate computer applications freely
    • Intermediate/Experience Excel skills – navigating excel, spread sheets, copying cells, extracting data from database
    • Able to commute 2-3 days a week onsite

    Nice to have skills:

    • Successful completion of the Canadian Securities Course (CSC) is an asset
    • Creating Macros, exp with VBA,Position
    Summary
    Interested in the Service Officer role in Toronto? Apply online today
    Candidates moving towards the next step of the recruitment process will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

    As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

    In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

    We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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