Jobs
>
Richmond Hill

    Bilingual Customer Service Representative - Richmond Hill, Canada - Fresenius Medical Care, North America

    Fresenius Medical Care, North America
    Fresenius Medical Care, North America Richmond Hill, Canada

    6 days ago

    Default job background
    Permanent position, Full time
    Description

    PURPOSE AND SCOPE:

    Supports FMCC's mission, vision, core values and customer service philosophy. Adheres to the FMCC Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible for all matters pertaining to customer service related functions and home care functions across Canada.

    DUTIES/ACTIVITIES

    CUSTOMER SERVICE:

  • Responsible for driving the FMCNA culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

    • PRIMARY DUTIES / ACTIVITIES :

  • Primary telephone contact for all Hospitals and Clinics.
  • Input product orders from Hospitals and Clinics into the computer system and ensure that all deliveries are made in a timely fashion.
  • Handle invoice inquiries from customers.
  • Provide proof of delivery for any deliveries that are in question.
  • Ensure that customers' back orders are filled quickly.
  • Report any problems to the National Customer Service Manager for resolution.
  • Perform home care and customer care duties as necessary.
  • Process returns for hospitals. Review open returns with QA on a monthly basis
  • Call home patients and monitor their dialysis supply utilization.
  • Handle and process returns and credits relation to home patients
    • Handle and process requests for travelling patients when necessary.
  • Reception relief during lunch and break periods.
  • Carry cell phone after hours as needed.
  • Other duties as assigned.

    • PHYSICAL DEMANDS AND WORKING CONDITIONS:

    Repetitive data entry required in an office setting; primarily working at a desk with computer and headset. May be required to work different shifts.

    EDUCATION

    Minimum - high school diploma. College/University Degree preferred.

    EXPERIENCE AND REQUIRED SKILLS

  • Minimum 2 years customer service experience in healthcare industry
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office
  • Must be self-motivated and capable of performing their responsibilities without direct supervision
  • Ability to multitask and cooperatively work with a variety of departments
  • Bilingual – must be fluent in French and English. Must be able to read and write in French and English.

    • RELATIONSHIPS

    Internal Contacts: Territory Managers, Product Managers, Technicians, Warehouse Staff, FMCC Employees

    External Contacts: Home Patients, Hospital purchasing departments, Biomedical technicians, Customer base

    SUPERVISION

    N/A

    The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

    Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
  • Cascades

    Customer Service Representative

    1 day ago

    Cascades Vaughan, Canada

    **Votre défi**: · - Sous la supervision du superviseur, Service à la clientèle, la représentante ou le représentant, Service à la clientèle a pour mission de veiller à ce que tous les appels, courriels et commandes entrants soient pris en charge rapidement et se transposent effic ...

  • Unity Payments

    Bilingual Customer Service Representative

    1 day ago

    Unity Payments North York, Canada

    **Job description** · **Primary Responsibilities**: · - Effectively resolve account-related issues, billing inquiries, and questions about our merchant solutions. · - Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions. · - C ...

  • E.B. Box Company

    Customer Service Representative

    2 minutes ago

    E.B. Box Company Richmond Hill, Canada

    Customer Service Representative · The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of o ...

  • Abstract Management Group

    Customer Service Representative

    21 hours ago

    Abstract Management Group Richmond Hill, Canada

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, i ...

  • Good To Great Solutions

    Customer Service Representative

    3 minutes ago

    Good To Great Solutions North York, Canada

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to a ...

  • Abstract Management Group

    Customer Service Representative

    21 hours ago

    Abstract Management Group North York, Canada

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, i ...

  • Best Buy

    Customer Service Representative

    4 minutes ago

    Best Buy Richmond Hill, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Meridian Credit Union

    Financial Services Representative

    21 hours ago

    Meridian Credit Union Richmond Hill, Canada Full time

    **Who we are**: · Meridian's dedication to helping Canadians goes beyond banking, it's about achieving a better life Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians. · At Meridian, we're committed to providing ...

  • Cash Money

    Financial Service Representative

    1 minute ago

    Cash Money North York, Canada

    Overview: · **If you are looking for more than a job, join Cash Money to start your career** · Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated acr ...

  • Fix Network

    Customer Service Representative

    2 minutes ago

    Fix Network North York, Canada

    **Fix Network is looking for a Customer Service Representative**: · Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake ...

  • United Restaurant Supplies

    Customer Service Representative

    3 minutes ago

    United Restaurant Supplies North York, Canada

    United Restaurant Supplies Inc. · Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: · - Our customers come first. We're ...

  • CURO Financial Technologies Corp

    Financial Service Representative

    1 minute ago

    CURO Financial Technologies Corp North York, Canada

    Overview: · **If you are looking for more than a job, join Cash Money to start your career** · Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated acr ...

  • GoodLife Fitness

    Customer Service Representative

    3 minutes ago

    GoodLife Fitness Richmond Hill, Canada

    Position Description · **CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)** · **What is a Customer Service Representative (Motivator)?** · We call our Customer Service Representatives 'Motivators' because their passion lies in supporting our members make a positive change. Motivators ...

  • Document Direction Limited (DDL)

    Customer Service Representative

    1 day ago

    Document Direction Limited (DDL) North York, Canada

    **Document Direction Limited ("DDL") **is the exclusive distributor of Ricoh products and in the Greater Toronto Area for small and medium-sized businesses. For 20 years, **DDL** has provided productivity to organizations in the fast growing colour, multi-function / digital and d ...

  • TBBS/Liquid Luxuries

    Customer Service Representative

    21 hours ago

    TBBS/Liquid Luxuries North York, Canada

    A leading Beauty Supply company located in Toronto is seeking a customer service representative. · The CSR will take orders over the phone from customers and resolve customer concerns. The CSR will need to have a good knowledge of all products, pricing, and customer service polic ...

  • Alarm Guard Security Services Inc.

    Customer Service Representative

    21 hours ago

    Alarm Guard Security Services Inc. North York, Canada

    Alarm Guard has been helping protect thousands of families since 2003. We are a well-respected company with the support of the most trusted name in North America - ADT Security and now a TELUS trusted provider. Our goal is to provide customers, with a premiere service experience ...

  • Skilled Jobs

    Customer Services Representative

    2 minutes ago

    Skilled Jobs North York, Canada

    Job Title: Customer Service Representative · Location: Steeles Avenue W and Norfinch Dr · Hours: Monday to Friday, 9 am to 5 pm · Pay Rate: $18-$21 per hour (depending on experience) · **Job Description**: · **Responsibilities**: · Perform data entry tasks accurately and efficien ...

  • City of Richmond Hill

    Customer Service Representative

    2 minutes ago

    City of Richmond Hill Richmond Hill, Canada

    Posting Id Department- Community Services- Division- Recreation and Culture Services- Section- Recreation Facility Operations- Job Grade- SEA35 Grade 03- Rate of Pay- $53, $62,641.00 Annual- Job Type- Permanent Full Time- Employee Group- SEA- Replacement/New Position- Replacement ...

  • Grainger Canada

    Onsite Service Representative

    1 day ago

    Grainger Canada Richmond Hill, Canada

    **Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. · We'r ...

  • Campus Living Centres

    Residence Service Representative

    21 hours ago

    Campus Living Centres North York, Canada

    **Position Summary and Job Magnitude** · The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. T ...