Jobs
>
Winnipeg

    Bilingual Customer Service Representative - Winnipeg, Canada - Loblaw Companies

    Loblaw Companies
    Loblaw Companies Winnipeg, Canada

    3 days ago

    Loblaw Companies background
    Full time
    Description

    Referred applicants should not apply directly to this role.

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

    At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

    Position Overview: We are currently seeking a highly motivated and bilingual (English/French) Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approval processes. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

    Key Responsibilities:

  • Answer incoming phone calls and respond to customer inquiries promptly and professionally. Schedule service appointments and dispatch technicians/vendors to customer locations as needed.
  • Coordinate with technicians/vendors to ensure timely arrival and completion of service calls. Communicate effectively with customers to provide updates on service status and resolve any issues or concerns.
  • Review and approve invoices for accuracy and completeness before processing for payment. Maintain accurate records of customer interactions, service requests, and invoicing activities. Collaborate with other departments, such as billing and accounting, to address customer billing inquiries and resolve discrepancies.
  • Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.
  • Act as a liaison between customers and service technicians/vendors to facilitate effective communication and problem resolution.
  • Continuously seek opportunities to improve processes and enhance the overall customer experience

    • Qualifications:

  • Fluency in both English and French (written and verbal) is required.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
  • Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Ability to work independently as well as part of a team.
  • Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.
  • Flexibility to work evenings, nights or weekends as needed.

    • Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for advancement and professional development
  • Dynamic and collaborative work environment

    • Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

    If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

    We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

    Please Note :
    Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

  • International Marketing Group

    customer service representative

    10 hours ago

    International Marketing Group Winnipeg, Canada

    Education: · Expérience: · Education · No degree, certificate or diploma · Work setting · Urban area · Business sector · Private sector · Public sector · Telecommunications company · Computer and technology knowledge · Internet · Work conditions and physical capabilities · Atte ...

  • YRC Freight Canada

    Bilingual Customer Service Representative

    12 hours ago

    YRC Freight Canada Winnipeg, Canada

    **Job Summary**: · Provide a variety of Customer support-related services to Customers and to internal departments and support of the overall Customer support to generate measurable revenue growth, yield improvement and to properly execute the Customer handoff from territory Acco ...

  • Endries International, Inc.

    Service Representative

    2 days ago

    Endries International, Inc. Winnipeg, Canada

    Endries International, Inc. is a leading distributor of fasteners and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide and we are seeking a Service Rep to join our team in Winnipeg, Canada. · Do you enjoy some hands-on wo ...

  • Manitoba Government

    Client Services Representative

    3 days ago

    Manitoba Government Winnipeg, Canada

    **Client Services Representative**: · CL3 Clerk 3 · Regular/full-time; TerM/Full-time · The Non-Insured Benefits Branch, a branch of the Department of Health, is responsible for managing and administering drug programs for eligible Manitobans and develops policies related to drug ...

  • 3AMIGOS

    Customer Service Representative

    12 hours ago

    3AMIGOS Winnipeg, Canada

    **Reporting Relationship**: This position reports directly to the Financial Service Manager. · Three Amigos, a division of Birchwood is looking for a Customer Service Representative to join their team. This position is best suited for an individual with excellent communication, m ...

  • Westmont Hospitality Group

    Guest Services Representative

    1 day ago

    Westmont Hospitality Group Winnipeg, Canada

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be cust ...

  • Access Credit Union

    Member Service Representative

    12 hours ago

    Access Credit Union Winnipeg, Canada

    **Member Service Representative** · **Summer Student; Multiple Positions at our Winnipeg Branches** · **Starting salary - $19.00/hr** · **Why should you join our team?** · - At Access Credit Union, we support a professional and innovative work environment with a corporate culture ...

  • Colormelt Autobody

    Customer Service Representative

    3 days ago

    Colormelt Autobody Winnipeg, Canada

    Customer Service Representative for an Autopac accredited direct repair Autobody shop. Experience with Mitchell and Ultrimate software, MPI processes and procedures and estimating repairs for vehicles I-Car credentials an asset. Responsibilities include Accounts Payables/Receivab ...

  • Shermco Industries

    Technical Services Representative

    2 days ago

    Shermco Industries Winnipeg, Canada

    _**About Shermco**_ · - Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Gro ...

  • Canada Post - Postes Canada

    Service Representative Telephony

    4 days ago

    Canada Post - Postes Canada Winnipeg, Canada

    Job Requisition Id: 167366 · Business Function: Customer Experience · Primary City: Winnipeg · Other Location(s): · Province: Manitoba · Employment Type: Full-Time · Employment Status: Permanent · Language Requirement: English Essential · Employee Class and Level: SL 03 · Number ...

  • AAR Financial

    Customer Service Representative

    1 day ago

    AAR Financial Winnipeg, Canada

    As a Customer Service Representative, you will: · - Manage inbound calls from customers looking for a loan with AAR · - Cold calling current, past and potential clients to sell them our products and services · - contact customer for their loan payments · - Create superior custome ...

  • Smartrend Manufacturing Group

    Field Service Representative

    4 days ago

    Smartrend Manufacturing Group Winnipeg, Canada

    **FIELD SERVICE REPRESENTATIVE** · **ABOUT US**: · - how and patent protection. · **SUMMARY**: · We are looking to hire a _**Field Service Representative**_ who is outgoing, dedicated, and enjoys providing top-notch customer service. As the _**Field Service Representative**_, you ...

  • Winnipeg Free Press

    Customer Service Representative

    4 days ago

    Winnipeg Free Press Winnipeg, Canada

    **FULL TRAINING PROVIDED** · Customer Service Representative will be responsible for: · - Provide quality customer service in both inbound and outbound call centre · - Actively participating in sales programs to maintain and increase circulation · - Continually promote our monthl ...

  • The Dufresne Group

    Customer Service Representative

    4 days ago

    The Dufresne Group Winnipeg, Canada

    Customer Service Representative Full Time Career Opportunity · Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Winnipeg **store located at **1750 Ellice Avenue.** · As a Customer Service Representative, you will sup ...

  • Canada Life Assurance Company

    Financial Services Representative

    3 days ago

    Canada Life Assurance Company Winnipeg, Canada

    **Description: · - Permanent Full Time- The Financial Services Representative uses expertise to identify and meet the needs of clients, offering right-sized advice and product solutions to improve the financial, physical and mental well-being of Canadians. They support special cl ...

  • Manitoba Hydro

    Employee Services Representative

    12 hours ago

    Manitoba Hydro Winnipeg, Canada

    **EMPLOYEE SERVICES REPRESENTATIVE** · **Winnipeg, MB** · **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_** · **_ Great Benefits_** · - Competitive salary and benefits package. · - Defined-benefit pension plan. · - Nine-day work cycle which norma ...

  • Gardewine

    Customer Service Representative

    13 hours ago

    Gardewine Winnipeg, Canada

    Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950's. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect o ...

  • Winnipeg Humane Society

    Client Services Representative

    12 hours ago

    Winnipeg Humane Society Winnipeg, Canada Part time

    **Winnipeg Humane Society - Job Posting # · **Date**:April 11th, 2024*** · **Position Title**: Client Services Representative - Part Time · **Department**: Adoptions · **Reports to**: Manager, Adoptions · **Classification**: Union · **Rate**:$16.07/hr - $20.78/hr · **Hours**:24h ...

  • Patene Building Supplies Ltd

    Customer Service Representative

    4 days ago

    Patene Building Supplies Ltd Winnipeg, Canada

    _**JOIN OUR TEAM**_ · Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locati ...

  • Encore Global

    Technical Services Representative

    12 hours ago

    Encore Global Winnipeg, Canada

    **Position Overview**: · The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. · **Key Job Responsibilities**: · - Setting up, operating, and dismantling audio visual equipment at events as as ...