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    Technician, Network Operations - Saskatoon, SK, Canada - Axon Software

    Axon Software
    Axon Software Saskatoon, SK, Canada

    5 days ago

    Default job background
    Full time
    Description

    Please Note:
    This is an in-person job with no remote option.
    Axon Software has openings in their IT department for an Operations Technician

    This department is responsible for both our internal computer infrastructure and also external support for our customers' computer systems.

    The successful candidate will have a solid knowledge of server and workstation hardware and software and the ability to set up and configure workstations and servers.

    Founded in 1982, Axon Software has established itself as a trusted and leading transportation management system that serves thousands of users in the most unique and complex trucking industries across North America.

    We're a professional and committed group of individuals with the same company-wide mission that operates on its core values and forward-thinking philosophy of developing superior software and delivering world-class customer service to the transportation software industry.

    We believe in building customer relationships that pass the test of time with trucking software, you can count on and people you can trust.

    As a company driven by innovation, development, and support, we see our employees as the most important resource in achieving that success.

    The Operations Technician is responsible for several areas, including network, security, desktop, and server hardware and software. They will also provide technical support to our Axon Software customers.

    If you're a computer-savvy team player who wants to work at a highly energetic, fast-growing company, this role is for you.

    ~ Installation, maintenance and troubleshooting of hardware and software infrastructure such as workstations, printers, servers (Windows and Linux), and NAS systems

    ~ Perform routine network maintenance (start-up and close-down) and troubleshooting of the local area network (LAN), including routers and switches, while maintaining control records

    ~ Manage data backups and disaster recovery operations

    ~ Assist customers and communicate electronically, over the phone, and in person with users experiencing difficulties to determine and document problems experienced, monitor progress, support and advise users on the status of issue

    ~ Installation and maintenance of Axon Software on customer servers (Windows and Linux)

    ~ Configure and maintain Amazon Web Services (AWS) infrastructure

    Degree or Diploma in Computer Engineering Technology, Computer Systems Technology, or related discipline, or a minimum of two (2) years of experience in a related role

    ~ A solid knowledge of workstation and server hardware and software

    ~ Experience in a customer support or customer service role is a definite asset

    We have numerous employees at Axon Software who have been with us for over 15+ years.
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