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    Senior Operations Manager - Toronto, Canada - AS Recruitment

    AS Recruitment
    AS Recruitment Toronto, Canada

    1 week ago

    Default job background
    Human Resources
    Description

    About Us

    Ògo Tàwa Inc. helps gifted, underrepresented, underserved, and underemployed artists of African descent apply their artistic talents to enhance their financial security and provide better lives for themselves, their communities, and their families. We do this by packaging their creative talents for consumption by North American consumers, through music, theatre, film, visual art, and public art.

    We are developing an eCommerce platform, a public arts project and a business training program. We are-looking for an operations manager to help us through this stage of growth.

    The Operations Manager supports the Executive Director in managing all facets of Ogo Tawa's operations including administrative policies, HR, IT, and Finance. The successful applicant will have a track record of managing multiple stakeholders across an organization to drive efficiencies, program delivery excellence, and improvements. This is a key-role supporting the Executive Director and the Board of Directors and will require a detail-oriented and tactical individual capable of supporting organization-wide planning, development, and communication activities, as needed.

    Responsibilities: Includes but not limited to:

    ● Develops administrative systems, processes, and policies to enhance operations and improve management reporting, operation processes, organizational planning, and program information flow

    ● Positively communicates business processes, vision and strategy to all employees and is seen and acts as a leader locally

    ● Identifies administrative priorities including operations planning, budgeting, forecasting, human resources, and program policies and procedures to ensure optimal operations.

    ● Manages operations of multiple projects with competing deadlines effectively and ensures deliverables are met.

    ● Improve customer experience through process and people development; show measurable results

    ● Ensures customer/client satisfaction levels are achieved for new and current accounts, consistent with contracted service levels, timelines, and budgets

    ● Recruit, onboard, train and supervise staff

    ● Ensure all operations are carried on in an appropriate, cost-effective way

    ● Improve operational management systems, processes and best practices

    ● Help the organization's processes remain legally compliant

    ● Formulate strategic and operational objectives

    ● Examine financial data and use them to improve profitability

    ● Purchase materials, plan inventory and oversee organizational efficiency

    ● Perform quality controls and monitor production KPIs

    ● Effectively leads and communicates with staff, contractors and artists to deliver program deliverables effectively and on time.

    ● Successfully communicates with stakeholders and acts as company representative in diverse professional settings.

    ● Supports the Executive Director in procuring and managing third-party service providers and suppliers

    ● Supports the Executive Director in preparing relevant materials for the Board

    Requirements:

    ● 2-4 years experience managing people and working in operations manager role. Previous non-profit/ startup experience is an asset.

    ● Excellent verbal and written communications skills

    ● Post secondary degree preferred in Business, Operations Management or related field. Equivalent in related work experience also welcome.

    ● Retirees/Mature workers/Senior citizens welcome

    ● Lived experience as a member of the black community is considered an asset

    ● Must be an innovative self-starter with superb problem solving skills who thrives when working with minimal supervision

    ● Must be a people person that can connect with a range of stakeholders and players.

    ● Must be task oriented and highly considers no job too big or too small.

    ● Previous experience working in organizations that lacked structure. Your job will be to ground people and enhance stability within the environment

    ● Proficiency with MS Office and online technology

    ● Able to meet multiple deadlines and flexibility with shifting priorities

    ● Ability to work accurately under pressure with attention to detail and deadlines with minimal supervision

    Job Type: Full-time

    Salary: $60,000.00-$70,000.00 per year

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