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    Computer Technical Support Specialist - Vancouver, BC, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Vancouver, BC, Canada

    1 week ago

    Default job background
    Description

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication.

    You will help ensure our client's email and archiving environments are running smoothly.

    This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine.

    You'll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems.

    So if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you

    Email message delivery support and troubleshooting including SMTP Errors and NDR's, analyzing headers, server log tracing, and DNS issues.

    Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps.
    Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration.

    Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg, Zoom and most social media platforms.

    Assist in the testing of new systems, features and services.
    helping to implement documentation, policies, and procedures.
    Provide support for the company's Messaging platforms.
    Complete technical requests and changes related to customers' archiving setup and configuration.

    Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance.

    Minimum of 2 years of experience in SaaS Implementations preferred, but not essential.
    Must be able to clearly document issues and outline the resolution to support cases.
    A conceptual and technical understanding of email delivery, including how to interpret headers.
    Experience with network troubleshooting and internet connectivity.

    Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels.

    Experience supporting IM applications on Windows, OSX, iOS and Android.
    Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset
    MCP, MTA, CCNA, or similar certification would be an asset
    For more information about TEEMA and to consider other career opportunities, please visit our website at
    Post your resume on T-Net and let employers come to you .
    Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
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