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    Team Lead - Toronto, ON, Canada - Pigment

    Pigment
    Pigment Toronto, ON, Canada

    1 week ago

    Default job background
    Description

    Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

    In less than 5 years, Pigment has grown to over 350 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

    Act as the lead and mentor to your team of Product Support Specialists to provide exceptional service to customers and partners.

    Set performance expectations, monitor performance and coach with constructive feedback to ensure targets are met.

    Identify areas for process enhancement and efficiency gains within the support workflows, and work with other team leaders to establish clear lines of communication and ownership.

    Track and analyze support metrics and be responsible for reporting on a regular basis to help make informed decisions on the team's strategy and resourcing.

    Own the support techstack and be responsible for assigning project owners within your team so that everyone can contribute to building our world-class enterprise support operation.

    i) as a senior application support specialist, (ii) in a technical support lead role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.

    You care deeply about ensuring customers get efficient, personable help from a team that values transparency and integrity.

    You have strong leadership skills with the ability to motivate, mentor and develop a team to achieve performance goals.

    You have strong project management skills and ability to motivate a team to deliver on time.
    Comfortable working in a remote, fast-paced environment as part of an international team.
    You speak English to a professional proficiency.
    Knowing a thing or two about spreadsheets, business planning or BI is beneficial.

    You don't have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus.

    Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc)
    Relevant certifications in customer support, project management, or ITIL
    Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
    When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
    Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
    Delivering means building a passionate Pigment community
    We believe diversity is a strength and fosters innovation.

    All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

    We may process your personal data in accordance with our HR Data Protection Notice .
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