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    Customer Service Representative - Edmonton, Canada - Rentokil Pest Control North America

    Rentokil Pest Control North America
    Rentokil Pest Control North America Edmonton, Canada

    12 hours ago

    Default job background
    Full time
    Description

    Responsibilities

    What do our Customer Service Representatives do ?

    Our Customer Service Representatives are courteous, knowledgeable and empathetic to thecaller's anxieties over pests in their homes and businesses. They enjoy making a customer feelconfident that their concerns will be handled promptly and professionally. A successful Customer Service Representative is a motivated self-starter who can work independentlywith a focus on results in achieving company business goals.

  • Answer all incoming calls promptly and in a professional manner
  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems
  • Sell the value of our services and suggest upgrades to service
  • Confirm, schedule and reschedule services for the customer
  • Set sales appointments for new customers as required
  • Answer billing questions and assist in resolving AR disputes
  • Data entry relating to customer job setups, invoicing and credits as needed Perform general office duties as assigned
  • Work as a team with Service, Sales and administrative colleagues

    • What do you need?

  • Two year diploma or equivalent in prior experience
  • One to Two years' experience in a customer service or call center role
  • Have excellent listening and communication skills
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone
  • Ability to multitask and remain calm while working under pressure in a fast paced environment
  • Self-manage daily tasks and workloadShow a high level of personal organizational skills
  • Balance customer demands with Service and Sales team requests
  • Must pass pre-employment background screen

    • What do we offer?

  • World class training of the latest industry best practices
  • Company provided technology package and car allowance
  • Short and long-term disability
  • Life Insurance

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