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Brampton

    Customer Care Representative - Brampton, Canada - Victaulic

    Victaulic
    Victaulic Brampton, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Description

    Description

    Customer Care Representative

    Brampton, ON

    Who we are:

    Victaulicis a global leading producer of mechanical pipe joining, flow control & fire protection solutions for the most complex piping applications. We build technologies and provideengineering servicesthat address the most complex piping challenges faced by engineers, site owners, contractors, and distributors. Engineered with confidence, our solutions put people to work faster, while increasing safety, ensuring reliability, and maximizing efficiency.

    Job summary

    As a customer care representative, you will communicate with customers via phone and e-mail.You will enter customer orders, and assist customers withstock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.

    Who you are – Core responsibilities:

  • Process customer orders on web based and BPCS (AS400) system.
  • Respond to internal and external customer inquiries in a timely manner.
  • Expedite and sourceproduct to ensure that customer requirements are met.
  • Deliver above and beyond customer service in a fast-pacedenvironment.
  • Collaborate with internal departments to facilitate customer needs.

    • What you bring - Qualifications:

  • 3-5 years' experience in customer relations
  • Exceptional verbal and written communication skills
  • Ability to meet deadlines, prioritize and multi-task
  • Proven people skills
  • Ability to build and maintain strong customer relationships
  • A high degree of emotional intelligence and business integrity
  • Willingness to be a team player while working independently with little direction
  • Decision-making, problem resolution and creative thinking skills
  • Familiarity with MS Office Applications
  • University degree or college diploma preferred

    • Salary: $50 – 65k

    Victaulic is proud to be an

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