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    Identity & Access Management Analyst - Mississauga, Canada - goeasy Ltd.

    goeasy Ltd.
    goeasy Ltd. Mississauga, Canada

    1 week ago

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    Description

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX . We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work . We're on the lookout for the best and brightest to join our team

    Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada's leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

    As an Identity & Access Management Analyst , you will be hands-on for the daily Identity and Access Management (IAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.

    What will you be doing?

  • Day to day processing of access requests, including but not limited to initial new hire setup, updating accesses and termination of access.
  • Solve for Bill 198 issues.
  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues.
  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
  • Provide guidance to Tier 1 support and team members.
  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards.
  • Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
  • Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
  • Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.
  • Work well with the team to discuss and work on the team challenges and reach the team goals.

    • What experience do you have?

  • Applicants should have a combination of superior customer service skills and technical aptitude.
  • Understanding of Desktop Support.
  • Create/update any documentation as required.
  • Exposure to: Active directory, Azure AD, OKTA , BeyondTrust, DUO, ITSM tools – ServiceNow, Fresh Service.
  • Web applications user management.
  • Proficiency with Windows servers and workstations.
  • ITIL foundation.

    • We offer a Flexible Work Program that provides you the ability to work three days onsite per week , between our Mississauga and downtown Toronto office.

    Internal Applicants: please apply through the link and provide written endorsement from your current manager.

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