Jobs
>
Toronto

    Client Delivery Manager, - Toronto, Canada - Odgers Berndtson

    Odgers Berndtson
    Odgers Berndtson Toronto, Canada

    Found in: Talent CA C2 - 5 days ago

    Default job background
    Description

    Odgers Berndtson is a global leader in leadership advisory services, committed to providing an integrated approach to talent development. Identifying, assessing, and supporting compelling leaders who make strong candidates for leadership teams that significantly impact businesses and our communities. If you are a naturally curious and an eager learner, have a passion for leadership and want to learn how senior executives interact and build successful organizations across Canada, you could be a great fit here

    The Client Delivery Manager provides support to the Leadership Advisory Practice (LAP) by supporting the growth of our largest accounts by building, strengthening, and maintaining strong client relationships. The role also involves engaging with clients to solve any client issues to ensure high quality delivery and solutions and listening for client needs to see how we can continue to help them with additional or expanded leadership advisory solutions. Ultimately as a Client Delivery Manager you are key part of integrated LAP solutions and support from the sales conversations to the successful implementation and delivery of the solution being seen as a trusted engagement manager to our internal team and clients. Experience and interest in Leadership Advisory solutions (especially Executive Coaching) would be considered an asset. If you are a self-starter who anticipates needs and looking to learn the search and leadership development industry, then this could be the opportunity for you.

    Key Responsibilities:

    Client & Project Management Accountabilities (may include supporting any of the following complex projects):

  • Provide overall client delivery oversight for more complex LAP offerings and integrated LAP offerings (solutions that involve more than one of the offerings listed below): Team Coaching and Development ProjectsSuccession & Development ProjectsCEO & Board Solution ProjectsExecutive Development Programs
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
  • Instills confidence with the client and serves as a primary public face of Odgers Berndston providing high-quality service delivery offering.
  • Effectively executes project forecasts and work schedules implemented by Partner/Principle.
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.
  • Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
  • Drives overall client satisfaction through effective coordination and communication/reporting to client deliverables in order to maintain project milestones and key deliverables
  • Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Partner/Principle.
  • Maintain active projects tracker spreadsheet for delivery work (e.g., search assessments, individual leadership assessments, individual executive coaching projects, and succession projects).
  • Works directly with clients to manage delivery schedules and organize offsites, team working sessions and meetings.
  • Works directly with Partner/Principles/Consultants to support with delivery materials as required (e.g., preparation of presentation materials.
  • Liaise with clients as required to administer leadership assessment, team surveys, 360 and other tools required during an engagement.
  • Manage leadership assessment and coaching activities in support of integrated offerings; track and communicate with participants as required.
  • Manage billing, invoicing and reporting by maintaining log of projects supported and coordinating invoicing and progress payments with Toronto Accounting and Practice Coordinator in charge of client invoicing and liaising with external assessment providers as required to address any contracting or payment requirements.
  • Provide overfill support related to Executive Coaching and Leadership Assessment Project Coordination tasks, as required.

    • Practice Management Activities (additional tasks assigned as required):

  • Technology and Product Development Support: Super user for PPI/Hogan portalManagement of LeaderFit 360 and online surveys using QualtricsOrganize and maintain LP files and recordsAct as practice representative for technology contracts and system requirements (with clients and internally)
  • Business Development: Contribute to the development of RFPs/proposals to clients related to complex projects (that would then become their project to manage through delivery)Maintain Leadership Practice mailing and client listsContribute to client research and thought leadership articles
  • Support special LAP Projects as required (e.g., Global or National initiatives)
  • Provide overfill support related to Administrative and Project Coordination Practice tasks, as required.

    • Education and Experience

  • College/University graduate with PMP designation considered an asset
  • Minimum 3-5 years related project coordination experience within a client service environment (e.g., effective control of all aspects of a project from initial planning through final production)
  • Project Management experience within the Leadership Advisory industry is preferred and will be considered an asset
  • Demonstrated success in each of the following areas: development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
  • Demonstrated success in the management of multiple simultaneous projects, especially projects of a complex nature involving integrated solutions and multiple internal and external stakeholders.
  • Experience with survey platform and interest in technology
  • Microsoft Office advanced level

    • Relevant Competencies

  • High level of integrity with a balance of strong initiative/sense of urgency with a keen attention to detail
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • Ability to manage multiple projects using effective time management and prioritization skills
  • Superior stakeholder management and client relationship building skills ensuring that competing priorities are identify, discussed and resolved
  • Exceptional English language communication skills both written and verbal (French would be an asset) ensuring a strong and confident client presence

    • Location

    We would prefer the individual to be based in Toronto, Ontario but would be flexible as we operate as a national practice and have offices in Ottawa, Montreal, Calgary and Vancouver.

    Commitment to DEI

    Odgers Berndtson is deeply committed to diversity, equity, and inclusion and encourages applicants from all equity-deserving groups.

    As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our .

    Accommodation

    Odgers Berndtson Canada is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided.

    We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.

  • Canadian Tire Corporation

    Associate Delivery Manager

    Found in: Talent CA C2 - 5 days ago

    Canadian Tire Corporation Toronto, Canada Temps plein

    What you'll do · The Associate Delivery Manager, Automotive will be accountable for the overall delivery of large-scale projects essential to the Automotive business and will work with various stakeholders across CTC – Digital, IT, Dealers and Merchants – to help make choices an ...

  • Beyond Cloud Consulting Inc.

    Delivery Management-Delivery Manager

    Found in: Jooble CA O C2 - 4 days ago

    Beyond Cloud Consulting Inc. Toronto, ON, Canada

    Beyond Cloud Consulting is a modern-day consulting firm focused on strategy, technology and business transformation. We establish relationships with our clients through effectively managing their cloud strategy by implementing Oracle+NetSuite solutions. Beyond Cloud is an Oracle ...

  • Tata Consultancy Services

    Delivery Manager

    Found in: Appcast CA C2 A - 2 days ago

    Tata Consultancy Services Toronto, Canada

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...

  • Tech Tammina

    Delivery Manager

    Found in: Talent CA C2 - 2 days ago

    Tech Tammina Ontario, Canada

    Job Title: Delivery Manager · Location Address: Hybrid - Downtown, Toronto · Contract Duration: 6 months The client is looking for an experienced Delivery Lead/Delivery Manager/Senior Project Manager with a strong background in Agile methodologies and software development process ...

  • CB Canada

    Delivery Manager

    Found in: Talent CA 2 C2 - 3 days ago

    CB Canada Toronto, Canada

    Delivery Manager · On behalf of our client in the Banking Sector, PROCOM is looking for a Delivery Manager. · Delivery Manager – Job Description · Project to support the Real Time Rail (RTR) Project · Currently in the middle of the project · RTR will provide a platform for i ...

  • Orium

    Delivery Manager

    Found in: Talent CA C2 - 5 days ago

    Orium Toronto, Canada

    We are not currently hiring for this role; however, this is a position we hire for frequently. We appreciate your interest and encourage candidates to submit an application for future consideration. · Orium is looking for a Delivery Manager to join our team who will be responsib ...

  • HR Path

    Delivery Management Manager

    Found in: Jooble CA O C2 - 4 days ago

    HR Path Toronto, ON, Canada

    The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global ...

  • Tata Consultancy Services

    Delivery Manager, Manager

    Found in: Jooble CA O L C2 - 3 days ago

    Tata Consultancy Services Toronto, ON, Canada

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...

  • Tata Consultancy Services

    Delivery Manager, Manager

    Found in: Jooble CA O L C2 - 4 days ago

    Tata Consultancy Services Toronto, ON, Canada

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...

  • Canadian National Railway

    Manager of Engineering Delivery

    Found in: Indeed CA C2 - 20 hours ago

    Canadian National Railway Toronto, Canada

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...

  • Informa Connect

    Event Delivery Manager

    Found in: Appcast CA C2 A - 4 days ago

    Informa Connect Toronto, Canada

    We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. · Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other ...

  • Intelliware Development Inc.

    application delivery manager

    Found in: Jooble CA O C2 - 4 days ago

    Intelliware Development Inc. Ontario, Canada

    At Intelliware, you'll have the opportunity to be part of a top-notch team and work on a wide range of complex custom software solutions. We have a collaborative team-based Agile environment where you'll find learning opportunities and challenging work. Our project teams work clo ...

  • Informa Connect

    Event Delivery Manager

    Found in: Jooble CA O C2 - 4 days ago

    Informa Connect Toronto, ON, Canada

    We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. · Our purpose is to connect our customers to information and people that help them know more, do more and be more. No othe ...

  • Sportchek

    Associate Delivery Manager

    Found in: Jooble CA O C2 - 1 day ago

    Sportchek Toronto, ON, Canada

    Associate Delivery Manager page is loaded · Associate Delivery Manager · Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR132545 What you'll do · The Associate Delivery Manager, Automotive will be accountable for the overall del ...

  • Payments Canada

    Manager, Solutions Delivery

    Found in: Talent CA C2 - 6 days ago

    Payments Canada Toronto, Canada

    | About the role · Reporting to the Vice President Business Program Delivery, the Manager, Solutions Delivery will be responsible for the overall technical solutions delivery for Payments Canada's programs. The Manager, Solution Delivery will provide leadership and direction to ...

  • Payments Canada

    Manager, Solutions Delivery

    Found in: Talent CA C2 - 3 days ago

    Payments Canada Toronto, Canada

    | About the role · Reporting to the Vice President, Technology Program Delivery, the Manager, Solutions Delivery will be responsible for the overall technical solutions delivery for Payments Canada's programs. The Manager, Solution Delivery will provide leadership and direction ...

  • ProViso Staffing

    Market Delivery Manager

    Found in: Jooble CA O C2 - 4 days ago

    ProViso Staffing Toronto, ON, Canada

    Canadian Banking Marketing and Digital Growth (OU Business line does marketing for retail and global business banking. · • o Executing Monthly Email Campaigns inclusive of the briefing, building the testing strategy, gathering and consolidating feedback from internal and externa ...

  • Informa Connect

    Event Delivery Manager

    Found in: Talent CA C2 - 5 days ago

    Informa Connect Toronto, Canada Full time

    Job Description · Reporting to the Senior Delivery Manager, the Event Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences. · You will be required to travel to events within Canada to manage the delivery of your allocat ...

  • Capital One

    Manager, Program Delivery

    Found in: Talent CA C2 - 5 days ago

    Capital One Toronto, Canada Full time

    161 Bay Street , Canada, Toronto,Toronto, Ontario,Manager, Program Delivery Our Capital One Team · At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a miss ...

  • Informa PLC

    Event Delivery Manager

    Found in: Talent CA C2 - 5 days ago

    Informa PLC Toronto, Canada Full time

    Job Description · Reporting to the Senior Delivery Manager, the Event Delivery Managerwill be responsible for the delivery of regionally based live, hybrid and on demand experiences. · You will be required to travel to events within Canada to manage the delivery of your allocate ...