- Lead and mentor a team of application support specialists to ensure efficient resolution of technical issues.
- Monitor application performance and proactively identify areas for improvement to enhance user experience.
- Collaborate with software development teams to implement system upgrades and enhancements.
- Develop and maintain standard operating procedures for application support processes.
- Serve as a point of escalation for complex technical issues, proactively communicate with collaborators, and provide timely resolution
- Coordinate with collaborators to prioritize support activities based on business needs and impact.
- Conduct regular audits of application configurations and security protocols to ensure compliance with industry standards.
- Continuously assess and improve support processes to streamline operations and improve efficiency.
- Advance ITIL (Information Technology Information Library) practices, which includes Service Operations (incident management, problem management), Service Design (Service levels, Availability, Capacity, Continuity) and Service Transition (Change Mgmt., Release mgmt.)
- Produce management reporting on KPIs, Service levels and other key metrics critical to maintain system health and availability.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
- 10 + years of experience in application support, with at least 3 years in a leadership role.
- Proven track record of managing complex application environments and leading impactful teams.
- Solid understanding of retirement industry regulations and compliance requirements.
- Expertise in solve and resolving technical issues in a fast-paced environment.
- Superb communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Experience with ITIL or other IT service management frameworks preferred.
- Certifications such as ITIL, PMP, or SAFe are a plus.
- Ability to thrive in a dynamic, customer-focused organization with a commitment to excellence.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact. -
Opérateur de Support D'application
6 days ago
Banque Laurentienne Toronto, CanadaToronto- Lbc techTemps plein juin 2023**Banque Laurentienne. Voir au-delà des chiffres** · **Construire une institution financière meilleure et différente** · Avantages Financiers · Environnement de travail · Transport · Nourriture & Boissons · Cool à avoir · Avantages Financiers ...
-
Bilingual Application Support Analyst
2 hours ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Application Support
1 week ago
Kinectrics Toronto, CanadaKinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That's why we choose only the best and brightest to join us. To keep pace with Canada's expand ...
-
Analyst, Application Support
5 days ago
Ontario Health Ontario, CanadaWant to make a difference in your career? Consider this opportunity. · Here is what you will be doing: · - Review, clarify, verify, record, categorize, prioritize, solve and/or track the most critical escalated incidents and service requests.- Documents all interactions and resol ...
-
Application Support Analyst
5 days ago
Vena Solutions Inc. Toronto, CanadaThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ · We believe that understanding and valuing our customers is the key to success. As Vena's Application Sup ...
-
Application Support Agent
5 days ago
Aspire Software Toronto, Canada**Application Support Agent - Remote - Canada** · We are hiring at Thermeon and are seeking an Application Support Agent to join our ever-growing team. We specialise in car rental software, vehicle management, reservation, and support systems. We are focused on evolving our produ ...
-
Consultant, Application Support
2 hours ago
CIBC Toronto, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Application Support Analyst
6 days ago
CAAT Pension Plan Toronto, Canada**Application Support Analyst** · **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** · Are you looking for an energetic, high-performance culture that's truly one of a kind? · How would you like to work in ...
-
Application Support Analyst
5 days ago
Scotiabank Toronto, CanadaRequisition ID: 197272 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **The Team** · The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to ...
-
Application Support Specialist
3 days ago
Scotiabank Toronto, CanadaRequisition ID: 197272 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **The Team** · The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to ...
-
Application Support Analyst
23 hours ago
University Health Network Toronto, CanadaJOB POSTING #902958 · Position: Application Support Analyst · Site: TORONTO GENERAL HOSPITAL · **This job requires you to be onsite.**) · Department: UHN Digital - Joint Department of Medical Imaging · Hours: 37.5 HOURS PER WEEK · Status: Permanent FULL-TIME · **Salary**: H004 - ...
-
Application Support Specialist
5 days ago
Tangerine Toronto, Canada**Requisition ID**: 193606 · Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We foc ...
-
Application Support Operator
6 days ago
Laurentian Bank Toronto, CanadaSeeing beyond numbers · **TM** · At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a bro ...
-
Application Support Analyst
1 week ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Application Support Specialist
5 days ago
Avenza Toronto, Canada**About us**: · Avenza is redefining how customers create and interact with maps and is having a lot of fun in the process. Our Vision is to be the premier technology company for map creation, distribution and use. We are a growing team of software developers, QA Specialists and ...
-
Application Support Analyst
3 days ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Application Support Manager
23 hours ago
Propel Holding Inc Toronto, Canada**_About Us:_** · Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehe ...
-
Application Support Technician
1 day ago
Osler, Hoskin & Harcourt LLP Toronto, CanadaOsler, Hoskin & Harcourt LLP is one of Canada's leading business law firms. Advising many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa ...
-
Application Support Specialist
3 days ago
Canadian Cancer Society Toronto, Canada**Hybrid Work Model** · **This position can be based anywhere in Canada** · **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** · The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support ...
-
Application Support Analyst
2 hours ago
Glencore Toronto, Canada**Job highlights** · - Exciting opportunity to work as an integral member of the Global IT Department · - Toronto, Ontario, Canada · **Job ID** · - [Recruiter]2190**Closing date** · - 17/08/2023**Last Updated** · - 11/08/2023*** · **Application Support Analyst** · **Global IT Dep ...
Director, us retirement technology application support - Toronto, ON, Canada - Société Financière Manuvie
Description
Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.
Semaine de travail comprimée
HybrideDescription d'emploi
The opportunity
Join our dynamic team as the Director of Application Support for US Retirement. In this role, you will oversee the seamless operation of all applications supporting US retirement services, ensuring high availability, reliability, and performance. Day-to-day tasks include leading a team of application support specialists, solve technical issues, implementing system enhancements, and collaborating with multi-functional teams to optimize processes and workflows. Your expertise will be instrumental in maintaining our competitive edge in the retirement services industry.
Responsibilities
How will you create impact?
As the Director of Application Support, you will play a pivotal role in ensuring the smooth functioning of critical applications supporting our US Retirement services. By leading a dedicated team and implementing standard methodologies, you will contribute to the overall success of our retirement offerings, driving customer satisfaction and retention. Your strategic approach to application support will optimize workflows, reduce downtime, and ultimately enhance the competitiveness of our services in the market.
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
À propos de John Hancock et de Manuvie
John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons nos activités principalement sous les noms John Hancock aux États-Unis et Manuvie à l'échelle mondiale, y compris au Canada, en Asie et en Europe. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). La Société Financière Manuvie est inscrite aux bourses de Toronto (TSX), de New York (NYSE) et des Philippines (PSE) sous le symbole « MFC » et à la Bourse de Hong Kong (SEHK) sous le symbole « 945 ». Vous pouvez consulter le site de Manuvie à l'adresse
John Hancock, une des plus importantes sociétés d'assurance vie aux États-Unis, offre à plus de 10 millions d'Américains une vaste gamme de produits financiers, y compris des produits d'assurance vie, de rente, de placement, ainsi que les régimes 401(k) et les régimes d'épargne-études. Pour de plus amples renseignements au sujet de John Hancock, rendez-vous à l'adresse
Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à
Salaire et avantages sociaux
Le salaire de base annuel pour ce poste est indiqué ci-dessous.
Région principale
Toronto, siège social mondial (200 Bloor)L'échelle salariale devrait se situer entre
$107,730.00 CAD - $200,070.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
#J-18808-Ljbffr