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    Director of Front Office - Burnaby, BC, Canada - Hilton

    Hilton
    Hilton Burnaby, BC, Canada

    1 week ago

    Default job background
    Description
    Responsible for the direction and oversight of key guest contact departments and their managers and team members.

    The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members.

    He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests.

    Hires, supervises, counsels, disciplines, and evaluates all guest services
    Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
    Manages executive office projects by directing staff and monitoring progress as required.
    Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
    Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
    Computer literacy and financial management a must
    Able to manage effectively multiple tasks at all times
    Today, Hilton remains a beacon of innovation, quality, and success. Hospitality - We're passionate about delivering exceptional guest experiences.
    Leadership - We're leaders in our industry and in our communities.
    Quality

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( .


    Job:
    Guest Services, Operations, and Front Office
    #
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