Jobs
>
Toronto

    Senior Manager, Member Experience - Toronto, Canada - Foresters Financial

    Foresters Financial
    Foresters Financial Toronto, Canada

    Found in: Talent CA C2 - 6 days ago

    Default job background
    Full time
    Description

    Job Description

    Key Responsibilities

    • Oversee analysis of end-to-end member journey to develop and implement strategies to optimize member engagement.
    • Lead a high performing team that bridges multiple functions and departments to work effectively together to achieve program excellence and departmental strategic objectives.
    • Lead review of existing benefits, processes and program materials with an eye towards supporting sales.
    • Drive the ideation process across three countries to discover, incubate and test scalable initiatives or programs that produce the emotion and satisfaction of living our purpose for producers.
    • Define program success metrics and evaluate performance through analyzing trends and application of best practices and standards to provide informed and actionable recommendations.
    • Lead collaboration, consultation, and research efforts with key stakeholders (senior leadership, members, member leaders, distribution partners) across three countries related to benefits strategy, local implementation, and business performance.
    • Work in collaboration with cross functional teams to ensure project plans are in place and milestones are set to ensure timely completion of deliverables.
    • Develop successful change management tactics across geographies and business units related to the adoption of changes in the member benefits offering.
    • Partner with Marketing and Business Intelligence teams to monitor, analyze and optimize member benefit usage.
    • Oversee the gathering, analysis, and validation of program and process operational feedback to understand end to end processes including the member experience, existing bottlenecks, areas of escalation, manual interventions, opportunity costs.
    • Collaborate with Business Intelligence and Marketing to review and refine KPIs and measurement processes to quantify member experience and engagement across the organization.
    • Develop content for presentations and reports, as well as supporting analytic analysis for decision making.
    • With Finance, lead the simplification of financial processes related to granting programs to improve efficiency, reduce risk and ensure sustainable program growth.
    • Support the documentation of financial management processes to ensure appropriate tracking, reconciliation, and management of member "in trust" accounts.
    • Effectively manage and drive issues, risks and actions across programs to closure.

    Key Qualifications

    • 8+ years of relevant product, marketing or business analysis experience.
    • University degree in business, communications, marketing or related field.
    • Proven ability to develop strategy and oversee execution.
    • Proven experience in change management roles, preferably in a leadership capacity.
    • Strong understanding of consumer behavior and marketing, with experience utilizing the "what's in it for me" approach to shape benefits and programs.
    • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization.
    • Experience working with a variety of distinct stakeholders at all levels of the organization, including out-of-office staff.
    • Superior communication, facilitation and presentation skills that enables one to build trust and relationships quickly.
    • Strong analytical skills; ability to proactively assess programs, identify weaknesses and risks and lead the development of improvements.
    • Strong project management skills to effectively engage various stakeholders and understand project scope.
    • Ability to think creatively and find outside-the-box solutions to deliver on departmental and program objectives and vision.
    • Ability to work in a fast-paced, changing, conceptual environment while managing multiple stakeholder perspectives.
    • Demonstrated people management and leadership expertise.
    • Team player with professional, disciplined, and self-directed approach.
    • Experience overseeing budgets ensuring accurate forecasting and expense tracking against plan would be an asset.
    • Not For Profit experience is an asset.

    #LI-Hybrid

  • Industrious

    Member Experience Associate

    Found in: Jooble CA O C2 - 22 hours ago

    Industrious Toronto, ON, Canada

    About the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...

  • CPA Ontaro

    Member and Student Experience Specialist

    Found in: Talent CA C2 - 17 hours ago

    CPA Ontaro Toronto, Canada Full time

    An Opportunity To Drive Impact · in Member and Student Engagement · CPA Ontario is currently in search of a Member and Student Experience Specialist who will be responsible for supporting the experience strategy and day-to-day operations of key programs for our members and studen ...

  • Desjardins

    Advisory Agent, Member and Client Experience

    Found in: Talent CA C2 - 1 day ago

    Desjardins Toronto, Canada

    The work mode arrangement for the position is full-time on site · As a member and client experience advisory agent at Caisse Desjardins Ontario, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, ...

  • Desjardins

    Advisory Agent, Member and Client Experience

    Found in: Talent CA C2 - 6 days ago

    Desjardins Toronto, Canada Full time

    The work mode arrangement for the position is full-time on site · As a member and client experience advisory agent at , you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and address ...

  • Hire Intellect

    Scrum Master

    Found in: Zoho Direct Apply - 1 hour ago

    Hire Intellect Toronto, Canada

    Job Title: Scrum Master · Job Type: Contract; Full-Time · Location: Hybrid, Multiple Locations (Canada) · About the Company: · Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance ...

  • beBee Professionals

    Antitrust Law Counsel

    Found in: beBee Professionals CA - 4 days ago

    beBee Professionals Toronto, Canada Corporate Law Attorney Freelance

    BeBee Professionals is looking for an Antitrust Law Counsel to join our team in Toronto. The successful candidate will be responsible for providing legal advice and guidance on antitrust and competition law matters, including mergers and acquisitions, joint ventures, and other st ...

  • beBee Professionals

    2D Illustrator

    Found in: beBee Professionals CA - 4 days ago

    beBee Professionals Toronto, Canada Illustration Services Freelance

    BeBee Professionals is looking for a talented 2D Illustrator to join our team in Toronto. · The ideal candidate should have a minimum of 3 years of experience in the field of illustration, a strong portfolio of work, and a passion for creating high-quality visuals. The candidate ...

  • beBee Professionals

    Real Estate Legal Advisor

    Found in: beBee Professionals CA - 4 days ago

    beBee Professionals Toronto, Canada Legal Advisors Freelance

    BeBee Professionals is looking for a Real Estate Legal Advisor to join our team in Toronto. · The successful candidate will be responsible for providing legal advice and support to the organization in all aspects of real estate law. This includes researching and analyzing legal i ...

  • beBee Professionals

    Application Support Engineer

    Found in: beBee Professionals CA - 4 days ago

    beBee Professionals Toronto, Canada IT Support Freelance

    Job Title: Application Support Engineer · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for an experienced Application Support Engineer to join our team in Toronto. The successful candidate will be responsible for providing technical ...

  • beBee Professionals

    Tax Legal Advisor

    Found in: beBee Professionals CA - 4 days ago

    beBee Professionals Toronto, Canada Legal Advisors Freelance

    Job Title: Tax Legal Advisor · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for a Tax Legal Advisor to join our team at beBee Professionals in Toronto. The successful candidate will be responsible for providing legal advice and guid ...

  • Recrute Action

    MongoDB Database Analyst

    Found in: Zoho Direct Apply - 6 days ago

    Recrute Action Toronto, Canada

    MongoDB Database Analyst - Remote · Are you looking for a stimulating and dynamic job in a remote position? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are cu ...

  • Finch Employment

    Project Coordinator

    Found in: Zoho Direct Apply - 1 day ago

    Finch Employment Toronto, Canada

    #ProjectCoordinator · Our client is a premier provider of energy-efficient home services, specializing in window and door replacements, heating and cooling system upgrades, insulation improvements, and airtight home sealing. Dedicated to enhancing the comfort and energy efficienc ...

  • Hire Intellect

    Technical Analyst

    Found in: Zoho Direct Apply - 1 hour ago

    Hire Intellect Toronto, Canada

    Job Title: Technical Analyst - Service Desk · Job Type: Contract; Full-Time · Location: Hybrid, Multiple Locations (Canada) · About the Company: · Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers ...

  • Maarut Inc

    RQ07423 - Project Manager/Leader - Senior

    Found in: Zoho Direct Apply - 3 days ago

    Maarut Inc Toronto, Canada

    Description · Responsibilities: · Provides project management on large scale, complex, high profile and high risk projects for OPS initiatives. · Ensures project deliverables meet clients' business requirements on time, scope and budget, with a focus on cost-effectiveness, effici ...

  • Maarut Inc

    RQ07382 - Software Developer - Senior

    Found in: Zoho Direct Apply - 6 days ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Required to translate technical systems specifications into working, tested applications. · This includes: developing detailed programming specifications writing and/or generating code compiling data-driven programs, maintaining, and conducting unit tests. · R ...

  • Maarut Inc

    RQ07346 - Software Developer - Full Stack – Senior

    Found in: Zoho Direct Apply - 3 days ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Design, implement, web applications using Angular, Spring boot & Java technologies. · Required to translate technical systems specifications into working, tested applications. This includes developing detailed programming specifications, writing and/or generat ...

  • Maarut Inc

    RQ07379 - Systems Testing/QA Specialist - Senior

    Found in: Zoho Direct Apply - 1 day ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Provides advice on the testing strategy, test plans, the selection of testing tools, and the identification of resources required for testing Plans and organizes testing efforts for large systems in Graphical User Interface (GUI) and non-Graphical User Interf ...

  • Recrute Action

    Project Manager

    Found in: Zoho Direct Apply - 6 days ago

    Recrute Action Toronto, Canada

    Project Manager (Wealth Services) - Remote · Are you looking for a stimulating and dynamic job in a remote position? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you ...

  • Equality Street Inc.

    Executive Assistant

    Found in: Zoho Direct Apply - 1 day ago

    Equality Street Inc. Toronto, Canada

    On behalf of our client, Canada's largest financial institution, Equality Street is looking for a proficient Executive Assistant– Team Administrator to join a large Data & Analytics team. As a member of the team, the individual will provide direct support to two senior leaders wh ...

  • Maarut Inc

    RQ07422 - Software Developer - ETL - Senior

    Found in: Zoho Direct Apply - 5 days ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Assist with the design and configuration of the cloud infrastructure to optimally support IDMC. · Mentor and support our ETL developers in their transition to IDMC. · Help with the ETL code conversion from legacy Informatica PowerCenter to IDMC; · Help with ET ...