Jobs
>
Edmonton

    Managed Service Coordinator - Edmonton, AB, Canada - Paladin Technologies

    Paladin Technologies
    Paladin Technologies Edmonton, AB, Canada

    1 week ago

    Default job background
    Description
    Paladin Technologies has emerged as the largest complex systems integrator in Canada.

    As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

    The experts that makeup Paladin's teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support.

    We are currently looking for a Service Manager to oversee the day-to-day control of our Edmonton location.

    In this role, you will lead a seasoned and qualified team to ensure successful performance of the day-to-day operational processes and project-related needs.

    Under the direction of the Vice President, the Operations Manager will have ownership of the delivery of project scopes of work and P/L responsibilities.

    Responsible for delivery of service and maintenance to our clients across Northern Alberta and across the country as required.

    Plan, organize, direct, and control staffing levels and utilization to ensure that service and maintenance activities are delivered on time, on budget and to quality standard.

    Maintain technical service labour schedule to ensure optimal utilization of resources
    Control costs and maximize productivity through the implementation of best practices and standard processes
    Ensure effective internal communications both within the service coordination team, operations and other organizational departments and divisions.
    Interview, hire, and oversee training for staff.
    Conduct effective and timely performance reviews on all direct reports. Complete and document regular performance reviews that comply with Company goals and objectives.
    Work with our Cabling and AV divisions to grow their respective service business within these divisions.
    Successfully manage field technicians to optimize ticket and service resolution for clientele.
    Successfully manage the operation coordinators to provide best-in-class service.
    Work with sales team to establish service and maintenance agreements for our key clients.

    Deliver on all aspects of our service level agreements including field service technical support, preventative maintenance, emergency response and reporting.

    Develop reporting metrics from our service ticketing and financial accounting systems.
    Manage P&L of the service department to maximize efficiency and profitability.
    Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
    Ensure all Health, Safety and Environmental policies and practices are followed and meet clientrequirements.

    • 8 years' experience as an Operations Manager overseeing complex technology projects
    ~ IT, Telecommunications, or other related industry experience would be considered an asset.
    ~ Post-secondary education would be considered an asset
    ~ Strong computer skills, with proficiency in Microsoft Office and project software
    ~ Able to work independently, manage time effectively, and work with multiple deadlines

    Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

    As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

    Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

    Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.

    We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

    This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status .

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Guillevin International

    Service Coordinator

    1 week ago

    Guillevin International Edmonton, Canada

    Service Coordinator · Statut: · Régulier, Temps plein · Emplacement: · Edmonton, Alberta · Description du poste · MAIN RESPONSIBIILITIES: · - Support and assist Service Supervisor with department resources, including manpower, equipment, tools, and vehicles;- Support Service Supe ...

  • Fire Protection Inc

    Service Coordinator

    6 days ago

    Fire Protection Inc Edmonton, Canada

    "We are looking for a positive Service Coordinator to schedule jobs, interaction with customers, able to communicate effectively and multi-task, can prioritize effectively with excellent computer skills. · ** Fire Alarm/ Sprinkler Service Coordinator** · - Schedule all service wo ...

  • BGE Indoor Air Quality Solutions Ltd.

    Service Coordinator

    6 days ago

    BGE Indoor Air Quality Solutions Ltd. Edmonton, Canada

    Do you want to work for a company that safely delivers clean, healthy indoor air environments? Do you encompass and live our core values of: Together we are Better, Striving for Excellence, and Be the Experts? · BGE provides services and products to organizations that care about ...

  • TLC Solutions

    Service Coordinator

    2 days ago

    TLC Solutions Edmonton, Canada

    **About TLC Solutions** · TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client to ...

  • Konecranes

    Service Coordinator

    7 hours ago

    Konecranes Edmonton, Canada

    _At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._ · - We believ ...

  • McKinley Heating & Air

    Service Coordinator

    1 week ago

    McKinley Heating & Air Edmonton, Canada

    **Service Coordinator (Dispatcher)** · **Reports To**:Operations Manager or General Manager · **Status**: Full-time, Regular · **Category**: Dispatch · **Location Name**: McKinley Service Experts · **Location Address**: Edmonton, AB · **Join the team of experts and realize your t ...

  • MTE Logistix Edmonton Inc.

    Service Coordinator

    3 days ago

    MTE Logistix Edmonton Inc. Edmonton, Canada

    **MTE Logistix Group of Companies** is looking for an experienced and highly motivated **Service Coordinator **to join our Shared Service team. Reporting to the Centralized Purchaser this exciting opportunity is responsible for the effective scheduling of planned and breakdown ma ...

  • PFP Canada

    Service Coordinator

    1 day ago

    PFP Canada Edmonton, Canada

    **Overview**: · We are looking for a capable administrator to coordinate with clients, technicians and management. Primary responsibility will be to manage technicians daily schedules. This position supports service technicians through providing documentation required to complete ...

  • Homeward Trust Edmonton

    Service Coordinator

    7 hours ago

    Homeward Trust Edmonton Edmonton, Canada

    **About Homeward Trust Edmonton** · Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton's Plan to Prevent and End Homele ...

  • Chamco Industries

    Service Coordinator

    4 days ago

    Chamco Industries Edmonton, Canada

    **Position Summary** · The Service Coordinator is responsible for the scheduling of the service technician team, providing technical support to customers and internal staff, sourcing and coordinating all the parts and equipment required for each job, and achieving the required co ...

  • Creative Door Services

    Service Coordinator

    1 day ago

    Creative Door Services Edmonton, Canada

    Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety o ...

  • Amptec Fire & Security

    Service Coordinator

    1 day ago

    Amptec Fire & Security Edmonton, Canada

    Amptec Fire & security is looking for a talented and highly motivated person to join our service department as a second service coordinator. Your primary goal will be to work with the service department to ensure jobs are scheduled for all technicians and support the service depa ...

  • Overhead Door Corporation

    Service Coordinator

    2 days ago

    Overhead Door Corporation Edmonton, Canada

    We have an immediate opening for a Service Coordinator in our Edmonton Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position. ...

  • Signature Site Services

    Service Coordinator

    6 days ago

    Signature Site Services Edmonton, Canada

    Signature Sites Services is an established provider of sign, lighting, electrical, and commercial site services for leading Canadian and global companies. With a 30-year heritage in Western Canada and a continued focus on quality, customer service, and innovation excellence, we a ...

  • Prairie Mobile Communications

    Service Coordinator

    1 week ago

    Prairie Mobile Communications Edmonton, Canada

    _**Are you seeking an exciting opportunity to take your skills to the next level?**_ · Things have changed quite a bit over the past 55- years. What started as a small, family-owned company from rural Manitoba, which has now grown into a trusted nationwide organization dedicated ...

  • Patterson

    Service Coordinator

    1 week ago

    Patterson Edmonton, Canada

    **Patterson isn't just a place to work, it's a partner that cares about your success.** · One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivati ...

  • Creative Door Services

    Service Coordinator

    3 days ago

    Creative Door Services Edmonton, Canada

    Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety o ...

  • Done Rite Fire Protection Inc

    Service Coordinator

    1 week ago

    Done Rite Fire Protection Inc Edmonton, Canada

    **Service Scheduler**: · The Service Scheduler is an important position. This full-time position is the first point of contact for our valued customers. The Service Coordinator will ensure consistent customer service. · **Responsibilities**: · - Monitoring and organizing workflow ...

  • Thomas Skinner and Son Limited

    Service Coordinator

    3 days ago

    Thomas Skinner and Son Limited Edmonton, Canada

    Thomas Skinner was founded in 1904 and today is Western Canada's largest machine shop supply distributor. Our motto is "One Stop for Your Machine Shop." We fulfill this statement through our marketing of Haas and Okuma CNC machine tools, Amada band saw machines, a host of convent ...

  • Aslan Computer Systems

    Service Coordinator

    1 week ago

    Aslan Computer Systems Edmonton, Canada

    **Compensation**:TBD · **Reports to**:Service Manager · **Department**:Service and Support · **_What a typical day will look like:_** · You arrive at work with plenty of time to help yourself to a cup of coffee or tea in the staff kitchen and be at your desk on time, and ready to ...