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    Bilingual Technical Support Specialist - Mississauga, Canada - Match Marketing Group

    Match Marketing Group
    Match Marketing Group Mississauga, Canada

    Found in: Talent CA C2 - 3 days ago

    Default job background
    Full time
    Description

    Responsibilities

    :
  • Deliver exceptional day-to-day hardware and software technical support to our employees across North America.
  • Identify, analyze, and resolve hardware and software issues promptly.
  • Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures.
  • Facilitate technical orientation for new employees, ensuring they are proficient in utilizing their computer systems, email, office software, and other equipment.
  • Maintain and update internal trouble ticketing systems, documentation, and inventory.
  • Escalate issues to appropriate levels of support when necessary.
  • Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace.

    • Qualifications:

    Technical Skills/Abilities:

  • Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics.
  • Basic understanding of networking fundamentals (TCP/IP, Subnetting, DHCP, etc.).
  • Familiarity with Windows and macOS troubleshooting, including operating systems, settings, and file permissions.
  • In-depth knowledge of Microsoft Office suite usage and troubleshooting.
  • Exposure to Office 365 platform and associated applications (OneDrive, Teams, SharePoint, InTune, Azure Active Directory, etc.).
  • Understanding of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc.).
  • Familiarity with MDM fundamentals for macOS/iOS/iPadOS.
  • Ability to troubleshoot issues within the Adobe Creative Cloud suite.
  • Industry certifications such as CompTIA, Security+, Microsoft 365, etc.

    • In addition to Technical Skills, the ideal candidate must possess the following qualities:

  • 2-3 years of experience in the IT field, preferably in a Retail/field settings.
  • Bilingual proficiency in French and English.
  • Confidence in expanding technical knowledge and proposing ideas to enhance user experiences.
  • Dependability in seeking solutions to challenging issues and delivering results.
  • Effectiveness in task prioritization and communication of project statuses to both staff and IT teams.
  • Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns.
  • Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management.

    • About Match Retail:

    Match Retail stands as a premier sales, merchandising, and branded retail agency serving major brands across North America. Driven by an unyielding commitment to enhancing brand readiness, Match Retail collaborates with tier-one clients to enhance customer engagement in traditional retail settings, boasting top-tier personnel and industry-leading training to deliver unparalleled execution with precision measurement. Learn more at

    We appreciate all applications; however, only candidates meeting the requirements will be contacted for further consideration. Match Retail is an equal opportunity employer, committed to fostering an inclusive environment for all employees.

    Match Retail is certified as a Great Place to Work in Canada, recognized for the high level of trust employees have in their leaders, their pride in their work, and their enjoyment of colleagues. At Match Retail, trust underpins our innovation, agility, resilience, and efficiency, as we firmly believe that our people are our greatest asset, shaping the way we operate.

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