Jobs
>
Mississauga

    IT Application Support Specialist - Mississauga, Canada - Skyservice

    Skyservice
    Skyservice Mississauga, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    SKYSERVICE BUSINESS AVIATION

    Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

    Role Overview:

    As an IT Application Support Specialist at Skyservice, you would be responsible for ensuring the smooth operation and support of the organization's key software applications. Your role would involve troubleshooting issues, and actively engaging with software vendors to address and enhance application functionality.

    SUMMARY OF RESPONSIBILITIES:

    • Provide first and second-level support for business-critical applications, resolving issues in a timely and efficient manner;
    • Work closely with external software vendors to report and track bugs and issues, ensuring timely resolution;
    • Engage with vendors on enhancements, communicate business requirements, and coordinate updates to optimize application performance and security;
    • Investigate and diagnose application issues, working closely with users to gather relevant information and provide effective solutions;
    • Document and track support requests, ensuring accurate and detailed records of all troubleshooting activities;
    • Collaborate with the development team to communicate and escalate issues that require software updates or enhancements;
    • Work with IT teams to integrate applications seamlessly into the overall IT infrastructure;
    • Identify opportunities for process improvement in application support and contribute to the development and implementation of best practices;
    • Proactively monitor and analyze application performance, recommending optimizations to enhance efficiency;
    • Assist with systems integrations;
    • Prepare maintenance plans and upgrading schedules for the organization's systems.

    QUALIFICATIONS AND SKILLS REQUIRED:

    • Bachelor's degree in Computer Science, Information Technology, related field OR equivalent work experience;
    • Between 3-5 years of experience in IT application support (or similar);.
    • Proven experience supporting and troubleshooting business-critical applications;
    • Experience with IT ticketing systems;
    • Familiarity with hosted solutions and remote access technologies;
    • Knowledge of database systems and SQL queries;
    • Demonstrated commitment to delivering exceptional customer service;
    • Ability to understand and address end-users' needs effectively;
    • Exceptional analytical and problem-solving skills;
    • Strong communication and interpersonal skills;
    • Ability to work independently and collaboratively in a team environment.

    Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

  • BAI Solutions Inc

    IT Support Specialist

    7 hours ago

    BAI Solutions Inc Mississauga, Canada

    **Company Overview** · BAI is internationally recognized in the field of software integration, implementation, and training for public accounting firms. We are a boutique firm with great influence. All team members at BAI truly enjoy the world of IT. We are passionate about expan ...

  • beBee Professionals

    Support Specialist

    2 days ago

    beBee Professionals Mississauga, Canada Customer Support Representatives Freelance

    Job Title: Support Specialist · Location: Mississauga, ON · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers an ...

  • Mercedes-Benz Canada Inc.

    IT Office Support Specialist

    7 hours ago

    Mercedes-Benz Canada Inc. Mississauga, Canada

    **Aufgaben**: · - IT Office Support Specialist: Mercedes-Benz Canada needs stars like you · - This is an on-site role · - What it means to be a star · - Without the stars that represent a team, a brand alone is incomplete. · - Mercedes-Benz Canada represents not only the world's ...

  • Capgemini

    Production Support Specialist

    7 hours ago

    Capgemini Mississauga, Canada

    **Title**:Production Support Specialist · **Location**:Toronto | Onsite · Our company is looking for a Production Support Specialist to join our team. · **Responsibilities**: · - JCL Automation scripting and involved in process improvements like value adds · - Understanding of SR ...

  • beBee Professionals

    Technical Support Specialist

    2 days ago

    beBee Professionals Mississauga, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Specialist to join our team in Mississauga. · The Technical Support Specialist will be responsible for providing technical assistance to customers and internal teams. This includes troubleshooting hardware and software issues ...

  • beBee Professionals

    Desktop Support Specialist

    2 days ago

    beBee Professionals Mississauga, Canada IT Support Freelance

    BeBee Professionals is looking for a Desktop Support Specialist to join our team in Mississauga. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · The Desktop Support Specialist will b ...

  • beBee Professionals

    Technical Virtual Support Specialist

    2 days ago

    beBee Professionals Mississauga, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Technical Virtual Support Specialist to join our team in Mississauga. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing technical advice. The Techni ...

  • beBee Professionals

    Virtual Sales Support Specialist

    2 days ago

    beBee Professionals Mississauga, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Sales Support Specialist to join our team in Mississauga. The successful candidate will be responsible for providing sales support to our customers, including responding to inquiries, providing product information, and troubleshooting ...

  • Superhairpieces

    E-commerce Customer Support Specialist

    7 hours ago

    Superhairpieces Mississauga, Canada

    **Full Job Description** · Superhairpieces is a company that strives to supply quality hairpieces to both our retail and salon clients. We take pride in providing our customers with great quality pieces at great affordable prices. This is the philosophy we stand by, even as our c ...

  • Agio, Inc.

    IT Support Specialist

    7 hours ago

    Agio, Inc. Toronto, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • Miller Thomson LLP

    IT Support Specialist

    7 hours ago

    Miller Thomson LLP Toronto, Canada

    We are seeking an **IT Support Specialist** to join our **Toronto **office · Acts as a front line liaison to resolve users' basic problems and questions with respect to software, hardware, mobile devices and network connectivity. Logs all end user support requests and identifies ...

  • I2R North America Inc.

    IT Local Support Specialist

    7 hours ago

    I2R North America Inc. Brampton, Canada

    **Position Summary / Purpose** · The IT Local Support Specialist of the Canadian site is a motivated individual with a strong interest in technology and a solid understanding of IT support principles with experience in handling internal customer requests for 1st level infrastruct ...

  • TD Bank

    IT Support Specialist

    7 hours ago

    TD Bank Toronto, Canada

    400662BR · Technology Solutions · Toronto, ON · March 6, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. ...

  • TD Bank

    IT Support Specialist

    7 hours ago

    TD Bank Toronto, Canada

    400664BR · Technology Solutions · Toronto, ON · March 6, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. ...

  • Edward Jones

    Support Specialist

    6 days ago

    Edward Jones Mississauga, ON, Canada

    Canada Service is seeking a Tailored Branch Support Specialist to provide remote BOA support to New and/or Veteran Financial Advisors (FAs). Associates in this area will remotely support multiple Financial Advisors daily with answering incoming calls, handling client, vendor, and ...

  • beBee Professionals

    Support Specialist

    2 days ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    Job Title: Support Specialist · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Toronto. The Support Specialist will be responsible for providing technical assistance to our customers and en ...

  • Robertson Human Asset

    IT Support Specialist

    19 hours ago

    Robertson Human Asset Concord, Canada

    The IT Support Specialist provides technical support and maintenance for this company's Microsoft Cloud environment. The ideal candidate will be a motivated team player who interacts with all associates, possesses a positive can-do attitude and a high degree of attention to detai ...

  • Workplace Options

    Bilingual Support Specialist

    7 hours ago

    Workplace Options Toronto, Canada

    Workplace Options is the world's largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Sing ...

  • Accessibilité Média Inc (AMI)

    Technical Support Specialist

    7 hours ago

    Accessibilité Média Inc (AMI) Toronto, Canada

    Accessible Media Inc. (AMI) is a not-for-profit media company that entertains, informs, and empowers Canadians who are blind or partially sighted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI's vision is to establish and support ...

  • MaRS Discovery District

    Technical Support Specialist

    6 hours ago

    MaRS Discovery District Toronto, Canada

    **Health and dental coverage**: · Highly competitive package for individuals and their family members, as well as access to the confidential Employee and Family Assistance Program. · **Time off to recharge**: · Starting vacation entitlement of three weeks in addition to a week-lo ...